Application Support Manual Testing

Richard W. Casavant

*** ***** ****

South Windsor, CT. 06074

(C) 860-***-****

EXPERIENCE SUMMARY

Over 10 years of QA/Application Support/BSA experience. Application Support of The Hartford Steam Boiler Engineering and Digital Applications including Managing the AEM Developer & HCL-HSB Development Teams. Manual Testing experience in the Insurance Industry in various lines of Insurance including: Personal & Commercial Lines, Life/Annuity.

QA/App, Support Technical Skills: ServiceNow, ALM, SDLC, Jira, Silk, Manual Testing, WEB/UI Testing, Analytical Skills, Azure Dev Ops., Test Strategy, Test Planning, Guidewire & Workday Knowledge

QA/App. Support Soft Skills Expertise: Communicates well with Clients, Customers, Employers and Vendors. Effective Listener, Conflict Resolution, Continuous Improvement.

EXPERIENCE

Hartford Steam Boiler (HSB), Hartford, CT 07/19 – 5/25

Application Support Specialist/Business Support Analyst

●Responsible for 42 Engineering Apps & 8 Digital Apps in the MunichRe Portfolio.

●Works with Vendors LTI & HCL to ensure swift resolutions to technical issues.

●Review Estimates submitted by Developers for Enhancement, Bug Fixes, Code Changes and ServiceNow Incidents.

●Manages pipeline deployments to ensure successful implementations to Production.

●Work with offshore team to coordinate training and provide updates.

●Manages AEM Development Team ensuring quality work gets completed on time

And no issues when deployed to production.

Skill Set Summary: Managing Employees, Validating Monthly Invoice, Reviews and approves work estimates for AEM & Net Teams, Provides monthly evaluations for HCL & LTI.Teams, Approves pipeline for weekly & monthly releases.

TEK Systems Contracted 2014 - 2019

AMTRUST UNDERWRITERS, Southington, CT 12/14 – 05/19

QA Testing Analyst (3 yrs.) / Business Systems Analyst (2 yrs.)

●Reviewed ServiceNow tickets submitted from Underwriters and Agents,

determine if it’s an actual issue, opened a ticket (policy correction/form issue),

assign to an upcoming Sprint and inform the user when fix will go into production.

●Contributed to high-reliability testing of new product releases as a result of

thorough testing methods that helped AmTrust maintain industry leading ranking

of customer-satisfaction rating.

●Excelled in finding, documenting and reporting bugs, errors and other issues

within proprietary software applications developed for the AmTrust user base.

●Consistently recognized for excellent problem-solving and analytical skills

by programmers, project managers and my current supervisor.

Skill Set Summary: Service Now, VSTS, Agile, Sprint Planning, Daily Stand-Ups, Retrospective, Manual Testing, SDLC, Effective Communications, Quality Assurance Processes including Test Strategy, Test Plans, Executing Test Cases, Defect Tracking.

ESPN, Bristol, CT 6/14 – 10/14

QA Analyst

●Participate and coordinate testing aspects of large projects using client server technologies.

●Develops automated QTP (Quick Test Pro) scripts to automate testing across the project where applicable and incorporate into HP ALM (Quality Center).

●Effectively communicates defects to developer(s) responsible for the system being tested.

●Supports the testing, implementation, and technical support of assigned components for software or engineering projects.

●Assists in developing detailed test plans and test strategies.

Skill Set Summary: Waterfall Methodology, Manual Testing Skills, JIRA Defect Tracking, Experience using QTP, XML Data Feeds and SQL. Project Life Cycle Experience, Effective Communications, Quality Assurance Processes including Test Strategy and Test Plans.

EDUCATION AND PROFESSIONAL DEVELOPMENT

MANCHESTER COMMUNITY COLLEGE, Manchester, CT.

Associates Degree – Data Processing

CERTIFICATIONS - CERTIFIED SOFTWARE TESTER EXAM – LEVEL 1

Passed CST Exam – Level One (4/13)

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