Service Representative Customer

Location:

Posted:

September 20, 2025

HEATHER TOLEDO

EXPERIENCE

Loan Specialist Specialist, MOHELA – October 2022 – October 2024

Reviewing & Managed Student Loan Accounts

Prepared appropriate loan modifications as needed

Review and verify documents

Identified & Corrected any discrepancies

Ensured timely & accurate reporting of loan data

Customer Service Representative, PHEAA — April 2022 – September 2022

Point of contact for customers to inquire about their student loans

Efficiently resolve issues tactfully assist with creating a long term loan repayment plan

Compile & prepare information necessary to process adjustments to existing loans, new loans or consolidation of loans

Preforming extensive research on difficult accounts

Handle confidential financial & personal information appropriately

Security Officer, Allied Barton Security Services -- January 2010 – March 2022

Secured Internal Medicine Office

Answered questions from Students/Staff & patients

Assisted Population Health Program with received supplies

Conducted outreach with CHW patients who I identified as needing further assistance

Kept track of & distributed important patient paperwork

Relied important information to CHW & Medical Staff

EDUCATION

Star Technical Institute -- Diploma, March 2007 - October 2007, 3.8 gpa

• Assessing patients symptoms triage patients give injections

Parkway HS Center City Philadelphia Pa -- Diploma, September 1991 - June 1995, 3.7 gpa

• General Curriculum