Customer Service Network Security

Lema Alabbadi

**** * ******** **, ********, WI **914

****.********@*****.*** 920-***-****

linkedin.com/in/lema-alabbadi-6b8288166

Professional Summary

Motivated and detail-oriented Cybersecurity student pursuing an Associate Degree in Cybersecurity at Fox Valley Technical College (expected May 2026). Strong foundational knowledge in network security, risk management, and ethical hacking. Skilled in customer service and adept at troubleshooting technical issues. Eager to apply academic training and hands-on skills to contribute to a security-focused IT team.

Technical Skills

- Cybersecurity: Vulnerability Scanning, Threat Analysis, Risk Assessment

- Networking: TCP/IP, Subnetting, DNS, VPNs, Wireshark

- Tools & Platforms: Kali Linux, Metasploit, Nmap, VirtualBox, Windows Sandbox

- Operating Systems: Windows, Linux (Ubuntu/Kali), macOS

- Other Tools: Microsoft 365, Google Workspace, Remote Desktop, Active Directory (basic)

- Soft Skills: Problem-solving, Communication, Customer Service, Team Collaboration

Education

Fox Valley Technical College — Appleton, WI

Associate Degree in Cybersecurity Specialist

Expected Graduation: May 2026

- Coursework: Ethical Hacking, Network Security, Cyber Defense, Linux Administration, Digital Forensics

- Projects: Conducted vulnerability assessments using Nmap and Nessus; simulated attacks using Metasploit for lab assignments.

Professional Experience

Sai Ram Indian Cuisine & Salon — Appleton, WI

IT Support & Customer Service Assistant Jan 2023 – Present

- Provided basic tech troubleshooting for salon POS systems, printers, and scheduling software.

- Managed client communications via email and online systems, ensuring secure data handling.

- Assisted in managing Google Workspace and maintaining client database.

Freelance Tech Help — Remote

Tech Support (Part-Time) 2022 – Present

- Helped local clients with basic computer setup, virus removal, and password management.

- Provided guidance on securing personal devices using antivirus and two-factor authentication.

Volunteer Experience

Cybersecurity Club – FVTC

- Participated in Capture the Flag (CTF) challenges and cybersecurity workshops.

- Collaborated on simulated penetration testing labs and group study sessions.

Languages

- English (Fluent)

- Arabic (Fluent)

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