Customer Service Representative
Resume:
Tasha Johnson
Customer Service Rep / General
Mesa, AZ 85204
***********@*****.***
Professional Summary
Resourceful customer service representative with 15+ years of experience in diverse roles, including healthcare and food service industries. Proven ability to manage high-volume calls, accurately quote benefits, and ensure customer satisfaction. Skilled in cash handling and data entry, with a strong foundation in HIPAA compliance. Committed to delivering exceptional service and enhancing operational efficiency in fast-paced environments.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Operation Associate
DoorDash-Mesa, AZ
October 2024 to Present
• Receive and properly stock products from different Vendors.
• Accurately pick and pack orders.
• Actively track and communicate with dashers.
Delivery Driver
Amazon Flex-Mesa, AZ
June 2021 to Present
Pick up packages from warehouse on time and accurately navigate and deliver packages with in the time of the delivery block.
CSR 2
Morley Companies\Blue Cross and Blue Shield of Nebraska-Saginaw, MI September 2021 to March 2024
• Take incoming calls
• Quote Benefits
• Take outgoing calls
• Explain Claims
Food Service Worker/Cashier
Methodist Hospitals-Merrillville, IN
October 2018 to August 2021
• Greet customers\Run Register
• Worked Grill
• Build trays\Deliver Trays
• Worked Deli
• Cold Production
• Dish Room\Pots
CSR - Customer Service Representative
Luke Oil-East Chicago, IN
August 2013 to September 2018
* Greet the Customers
* Suggested Sales
* Maintain Cash Bank
Toll Attendant
Indiana Toll Road-Gary, IN
October 2006 to October 2008
* Collect toll fare and exchange money
* Give directions, credit card transactions, and dispatch
* Maintain Cash Bank
Cage Cashier
Majestic Star Casino-East Chicago, IN
November 2000 to April 2006
* Exchange money, tokens, coin, and chips
* Credit card transactions and work with specialty banks
* Work with other departments while maintain cash bank Education
Associates of Applied Science in Health Information Technology Kaplan University
April 2013 to June 2015
Skills
• Cash register
• Customer service
• HIPAA
• Food Service
• Phone etiquette
• Typing
• Windows
• Medicare
• Data entry
• Computer skills
• Microsoft Office
• Cash handling
Certifications and Licenses
Health Information Technician
August 2015 to Present
Driver's License
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