Customer Service Maintenance Technician

James-Alan McCoy

● Portland, OR *****● 678-***-****

********@*****.***

Skills

Solid background in test equipment operations.

Team Player.

Technical information, interpret and analyze data.

Microsoft office-Basic.

Understand schematics, drawing, and blueprints.

Time Management.

Clear understanding of computers and peripherals.

Customer Service Oriented.

Worked in Lean Operations.

Ability to learn quickly.

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Experience

2024 – 2025 Applied Materials Hillsboro, OR

Customer Engineer

Provided maintenance and support on the Producer GT Dielectric Deposition tools for Intel services.

Performed mechanical and electrical troubleshooting repair to solve wafer processing defects.

Created trouble reports and pre-task planning documents to coordinate work efforts with customer.

Solved problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.

Understand the thin film characteristics of Plasma Enhanced Chemical Vapor Deposition, as well as the simple analysis methods and tools.

2021-2024 Intel Corp Aloha, OR

Maintenance Technician / Plating

Performed mechanical and electrical maintenance to all Ebara and Lam 300mm plating tools.

Worked with Engineering team for enhancement support of the tools and generating trouble reports for resolution of their trouble.

Active certified member of Emergency Response Team.

Peer trainer to personnel on team.

Use various testing software and hardware to verify proper operational features.

Resolving issues with machine plumbing filters and motors.

Performed chemical changes for both tool and support feature.

2014-2021 Fagus GreCon Charlotte, NC

Field Service Engineering OME / Spark Suppression Services

Provide maintenance to all models of GreCon spark suppression systems.

Provide customer service support, generating trouble reports and assisted customers with the resolution of their trouble.

Provided mechanical and electrical troubleshooting repair to solve systems operating faults.

Travel to customer’s locations to provide insurance certification of functionality.

Performed in-house formal maintenance training to customers and third-party installation personnel.

Use various testing software and hardware to verify proper operational features.

Troubleshooting GreCon measuring sub-systems to component level repairs.

Education

DeVry University Atlanta, GA

Degree Electronic Technology Computer Science

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