Data Entry Technical Support

Ashley Diggs

Capitol heights, MD, US ***************@*****.*** 227-***-**** in/ashley-diggs345

SUMMARY

Detail-oriented and customer-focused IT professional with a strong foundation in technical support, troubleshooting, and system administration. Bringing over 8 years of experience in customer service within the hospitality industry, with expertise in time management and team collaboration. Skilled in managing IT systems, operating systems installation, software configuration, and network support. Proficient in various technical tools and environments, including Windows, Linux, DNS, and Microsoft 365. A proven ability to adapt to new challenges, demonstrated through roles in fast-paced environments like Amazon and Frito-Lay, with a focus on improving operational efficiency and ensuring customer satisfaction. EXPERIENCE

Pastry cook

Aramark January 2025 - Present, Washington dc

Produced a diverse selection of pastries and desserts by executing precise recipes, ensuring presentation consistently met company standards and satisfied client expectations.

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Streamlined ingredient preparation and baking processes by standardizing workflows, contributing to increased kitchen efficiency during high- volume service periods.

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Implemented food safety protocols and monitored storage practices to ensure compliance with health regulations, reducing waste and maintaining product freshness throughout busy service hours.

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Refined inventory tracking methods by utilizing digital systems to monitor supply levels, enabling timely reordering and minimizing shortages during peak operations.

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Sorter

Amazon August 2023 - January 2025, Landam, MD

• Received updated instructions for sorting criteria and adapted to such.

• Successfully cleared backlog within the shift.

• Fulfilled required accurate categorization and placement of each package to prevent errors in shipment. Adapted rapidly to evolving workflow procedures and priority updates, consistently maintaining throughput and shipment accuracy during high- volume operational periods.

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Night Bread Cook

Panera August 2021 - November 2023, Clinton, MD

• Proficient in baking various bread, pastries, and other baked goods from scratch following given recipes.

• Capability to maintain a organized and clean bakery area.

• Understanding of food safety principles and practices.

• Executed timely preparation and baking of bread products during overnight shifts, ensuring consistent quality and readiness for morning service. Warehouse Associate

Frito Lay April 2022 - November 2022, Aberdeen, MD

• Minimized instances of stockouts and backorders, improving overall warehouse efficiency and ensuring availability of products for order.

• Volunteered to assist colleagues with picking, packing, and loading tasks, prioritizing teamwork.

• Noticed inefficiencies in the picking and packing process. Streamlined the picking and packing workflow by identifying bottlenecks and collaborating with management to implement process enhancements that accelerated order fulfillment.

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Line Cook

Aladdin Campus Dining March 2019 - August 2021, Bowie, MD

• Met service goals by consistently delivering well-prepared and appetizing meals to students.

• Effective communication with customers to understand their dietary requirements.

• Faced a high volume of orders and tight deadlines during meal rushes. Streamlined kitchen workflows by reorganizing prep stations and replenishment routines, supporting faster meal assembly and smooth coordination during peak service periods.

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EDUCATION

Associates in Culinary Arts

Lincoln Culinary Institute • Columbia, MD • 07/2012

• Skills development includes Food Safety, Kitchen Management. CERTIFICATIONS

Google IT Support Professional Certificate

Merit America • 05/2024

Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

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• Completed hands-on coursework covering 365, 365, Windows 10 10, Spiceworks ticketing system, and fundamental cloud concepts. SKILLS

Technical Support & Troubleshooting, Ticketing System, User Training & Support, Customer Service Operating Systems Installation, Software Installation & Configuration, Windows, Linux, Domain Name System (DNS) Networking, System Administration, Critical Thinking Food Safety, Kitchen Management

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