Customer Service Data Entry
Resume:
Axel Mercedes
New York, NY *****
**********@*******.***
Professional Summary
Axel Mercedes
Bronx, ny • 917-***-**** • ****************@*****.*** Authorized to work in the U.S.
Languages: English • Spanish
Bilingual and versatile professional with experience across customer service, warehouse operations, delivery, and maintenance. Recognized for excellent communication, problem-solving, and time management skills in fast-paced environments. Adept at handling data entry, phone support, scheduling, and hands-on work. Seeking a position where I can contribute strong multitasking skills, attention to detail, and a dedication to providing high-quality service. Core Skills
• Customer Service & Phone Etiquette
• Sales, Upselling & Cold Calling
• Inventory, Stocking & Merchandising
• Cash Handling & POS Operation
• Delivery & Route Management
• Troubleshooting & Maintenance
• Fluent in English & Spanish
Professional Experience
Maintenance Worker
NYC Charter High School for AECI – Bronx, NY
Jan 2024 – Present
• Perform routine building maintenance and repairs across multiple facilities.
• Ensure a safe, clean, and organized environment for staff and students.
• Coordinate work orders and collaborate with vendors for timely resolutions.
• Maintain tools, supplies, and schedules with strong attention to detail. Warehouse Associate
UPS – Bronx, NY
Apr 2021 – Jun 2021
• Unloaded, sorted, and scanned high volumes of packages daily.
• Maintained accurate inventory records and organized stock efficiently.
• Supported team safety compliance by following operational procedures.
• Demonstrated speed and accuracy in a fast-paced logistics environment. Delivery Driver
LaserShip – New Jersey
Feb 2019 – Mar 2021
• Loaded, routed, and delivered 80–100 packages per shift across NJ/NYC areas.
• Used mobile software to track deliveries and ensure on-time service.
• Trained new drivers on safety standards and customer interaction.
• Maintained a consistent record of exceeding productivity targets. Stocker
Walmart – New Jersey
1. – 2019
• Stocked and organized shelves in high-traffic retail areas.
• Assisted customers with locating products and processing transactions.
• Monitored inventory levels and collaborated with team on merchandising plans. Education
High School Diploma
Eagle Academy for Young Men — Bronx, NY
Graduated: June 2019
Certifications & Licenses
• Driver’s License (Valid)
• Chauffeur’s Permit (Active)e
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Education
Bachelor's degree
Trade school
High school diploma
Skills
• Construction
• Woodworking
• Security
• Plumbing
• Heavy lifting
• Hospitality
• SEO
• Hydraulics
• Carpentry
• Microsoft Excel
• Writing skills
• Mobile devices (Less than 1 year)
• Computer skills
• Power tools
• Forklift
• Analysis skills
• Hand tools
• Janitorial experience
• Electrical experience
• Construction plumbing
• ERP systems
• Home & community care
• HVAC/R
• Team management
• Warehouse management system
• Construction painting
• Adaptability
• Computer literacy
• Picking & packing
• Time management
• Filing
Languages
• English - Fluent
• Bilingual
• Spanish
Certifications and Licenses
Forklift Certification
OSHA 10
OSHA 30
Chauffeur's Permit
Guard Card
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