Field Service Engineer

VESA ILMARI LEHTINEN

Field Service Engineer – Medical, Analytical & Electrical Systems

London, UK *******@*****.*** +44-774*-******

Professional Summary

Field Service Engineer with over 20 years’ experience installing, repairing, and maintaining medical, analytical, and electrical equipment across hospitals, laboratories, and clinical environments in the UK and Europe. Skilled in preventive maintenance (PM), repair (FS), and field change orders (FCOs), with strong IT literacy (TCP/IP, VPN, ServiceMax, Salesforce, SAP). Proven track record in achieving KPIs, managing work orders, and ensuring customer satisfaction through professional onsite support. Adept at trunk stock management, escalation handling, and collaboration with sales, technical support, and manufacturing teams. Committed to Epredia’s values: People (teamwork), Customer (customer-centric service), Results (achieving KPIs), Continuous Learning (OEM training, new technologies), and Innovation (Kaizen, process improvements). Fully mobile with a clean UK driving licence.

Key Achievements

• Consistently achieved >95% customer satisfaction scores across NHS and private clients.

• Improved equipment uptime by 30% through enhanced preventive maintenance schedules and rapid escalation handling.

• Supported sales and technical teams with system demos and customer training, contributing to renewal of service contracts.

• Delivered service across UK & Europe with first-time fix rates exceeding 90%.

• Actively contributed to continuous improvement and Kaizen initiatives to enhance service delivery and results.

Core Skills & Technical Expertise

- Installation, Preventive Maintenance (PM) & Field Repairs (FS)

- Field Change Orders (FCOs), Work Orders & KPI Achievement

- Service Software: ServiceMax, Salesforce, SAP, Microsoft 365

- Trunk Stock & RMA Management Tool & Vehicle Maintenance

- Customer Service Excellence & After-Sales Support

- IT/Networking: TCP/IP, VPN, DICOM, HL7, Windows/Mac

- Escalation Handling Continuous Improvement (Kaizen, Workshops)

- Collaboration with Sales, Manufacturing, Quality & Support Teams

- Driving Licence: Full UK (clean) Nationwide Travel Professional Experience

Crowthorne Hi-Tec Services Ltd – London, UK

Field Service Engineer (Biological Safety Cabinets) 09/2024 – 01/2025

• Installed, validated, and serviced biosafety cabinets (Class I/II) including airflow and smoke testing.

• Delivered preventive maintenance (PM), field service repairs (FS), and compliance testing to ensure customer uptime.

• Completed work orders and reports in line with KPIs; managed trunk stock and tools to support service efficiency.

• Represented the company professionally onsite, strengthening customer loyalty. BigNeat / Caron Products – UK & EU

Field Service Engineer (Clean Air & Lab Enclosures) 04/2022 – 10/2023

• Installed, commissioned, and serviced cleanroom enclosures and fume cupboards, comparable to analytical/medical equipment servicing.

• Conducted troubleshooting of PLC-controlled airflow and filtration systems, supporting customer operations.

• Provided customer training, after-sales support, and collaborated with sales and quality teams to ensure satisfaction.

Beautology Laser Systems Ltd – London & Bedford

Field Service Engineer (Laser Devices) 06/2021 – 12/2021

• Installed and repaired Cynosure and Candela laser systems using multimeters and circuit diagrams.

• Performed calibration, electrical diagnostics, and customer handover training.

• Delivered responsive after-sales support and escalated critical issues to OEMs for rapid resolution.

DayBreak Medical Ltd – UK Nationwide

Field Service Engineer (Ophthalmic Systems) 03/2020 – 04/2021

• Installed and maintained ophthalmic lasers and slit lamps in NHS hospitals nationwide.

• Conducted preventive maintenance, safety testing, and field service repairs to ensure uptime.

• Provided customer support, technical training, and represented the company professionally on-site.

Candela Medical Ltd – UK & Spain

Field Service Engineer (Aesthetic Laser Systems) 06/2019 – 12/2019

• Performed servicing and calibration of CO2RE, VelaShape, GentleMaxPro, and Vbeam systems.

• Delivered field service across UK and Spain, achieving strong customer engagement and loyalty.

Oneservice AG – UK & Germany

Field Service Engineer (Agilent DAKO Autostainers) 09/2018 – 03/2019

• Installed, calibrated, and serviced lab automation systems using schematics and multimeters.

• Provided preventive maintenance (PM), generated KPI-linked work orders, and trained staff on system operation.

Engineer Exchange Ltd – UK & Spain

Technical Engineering Manager / Field Service Engineer (MRI/Ultrasound) 03/2017 – 07/2018

• Managed installation projects for MRI/Ultrasound imaging systems across multiple NHS and private sites.

• Developed compliance documentation and supervised technicians, ensuring KPI delivery.

• Led customer handovers, after-sales support, and collaborated with sales and OEM teams. MESA Medical Equipment – UK

Field Service Engineer (MRI Systems) 06/2014 – 02/2017

• Serviced MRI systems including component-level fault diagnosis using multimeters and schematics.

• Ensured system uptime and service delivery aligned with NHS KPIs and standards. Philips Healthcare – UK, Spain, Finland

Field Service Engineer (MRI & Ultrasound Systems) 1997 – 2014

• Installed, commissioned, and maintained MRI and Ultrasound systems globally.

• Performed advanced diagnostics, schematic-based troubleshooting, and preventive maintenance.

• Provided independent support, escalation handling, and staff training across multiple countries.

Education & Certifications

Bachelor’s Degree – Computer Science, Lahti University of Applied Sciences, Finland Radio & TV Technician, Technical Institute of Kouvola, Finland Certifications: ISO 9001, ISO 13485, ISO 14001, MIA Theatre Access, Philips/Candela/ Agilent OEM Training

Studying: Azure AD

18th Edition IET Wiring Regulations – knowledge, willing to update as required Languages

Finnish (Native), English (Fluent), Swedish (Good), Spanish (Good), German (Good), French

(Basic)

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