High School Customer Service

Jim Ulysse

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Education

Felician University, Rutherford, NJ – Bachelor’s Degree (Expected May 2027) Ocoee High School, Ocoee, FL – High School Diploma, May 2023 Experience

Dunkin’ Donuts – Crew Member Ocoee, FL (May 2022 – Aug 2023) Delivered fast, friendly service to 200+ customers daily. Maintained excellent time management in high-pressure settings. Strengthened inventory management skills and reduced shortages. Built strong professional relationships with team members. Trained new hires on store procedures and customer service best practices. Ensured compliance with health & safety standards. Felician University – Student Volunteer Rutherford, NJ (Aug 2024 – May 2025) Completed 50+ community service hours supporting campus initiatives. Collaborated with peers to organize events and projects. Practiced effective communication and teamwork across diverse groups. Assisted faculty and staff in administrative and event support tasks. Landscaping – Crew Member Orlando, FL (June 2024 – Aug 2024) Operated power tools and performed efficient landscaping tasks. Delivered reliable, high-quality work under outdoor conditions. Adapted quickly to different responsibilities as assigned. Maintained physical stamina to meet the demands of the role. Worked directly with clients to ensure satisfaction with final results. Leadership & Activities

Captain, Ocoee High Boys Lacrosse Team – Led practices, motivated teammates, and built team morale. Section Leader, Marching Band – Organized rehearsals, coordinated with directors, and guided peers. Represented school in jazz performances and assisted in managing band events. Completed 100+ community service hours through school and extracurricular activities. Served as a mentor for underclassmen in both athletics and band. Skills & Certifications

CPR Certified

Teamwork & Collaboration

Strong Communication Skills

Adaptability in fast-paced environments

Customer Service & Patience

Time Management & Organization

Problem-Solving & Critical Thinking

Basic Computer Skills (Microsoft Word, PowerPoint, Google Workspace)

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