Sap Consultant Hands-On

Narasimha Swamy G

Email: ********************@*****.*** Phone: 953-***-****

Professional Summary

Dedicated SAP Consultant with 3 years of hands-on experience in SAP IDoc handling, configuration, and support. Skilled in configuring business scenarios, message types, and inbound/outbound interfaces. Proficient in analyzing IDoc structures including Control Record, Data Record, and Status Record. Experienced in monitoring, reprocessing, replication, and ticket handling through ServiceNow. Strong problem-solving and communication skills with the ability to ensure smooth ERP operations and client satisfaction.

Work Experience

SAP Consultant

Proxytem Software Solutions Private Limited May 2022 – Present Project: SAP IDoc Handling

• Supported SAP IDoc monitoring and ticket handling for global business processes.

• Configured business scenarios, message types, and message interfaces for inbound and outbound messages.

• Analyzed IDoc structures (Control Record, Data Record, Status Record).

• Monitored and reprocessed failed IDocs, replication jobs, and resolved integration issues.

• Raised and managed ServiceNow tickets for IDoc failures, job monitoring, blocking/unblocking, and reprocessing.

• Coordinated with functional and technical teams to resolve Master Data, Configuration, and Technical issues.

• Ensured SLA adherence and customer satisfaction by proactively identifying and fixing recurring issues.

Education

Bachelor of Engineering (B.E.) – Computer Science

R L Jalappa Institute of Technology 2020

Percentage: 58%

Technical Skills

• SAP Skills: IDoc Handling, ALE, EDI, Inbound & Outbound Interfaces

• IDoc Expertise: Monitoring, Reprocessing, Blocking/Unblocking

• Tools: ServiceNow

• ERP Modules: SD, MM (basic support knowledge)

• Other Skills: Ticket Handling, Incident Management, Problem Resolution Key Strengths

• Strong knowledge of IDoc lifecycle management

• Experienced in ServiceNow ticket handling

• Hands-on with jobs monitoring and replication

• Ability to collaborate with cross-functional teams

• Focused on ensuring smooth ERP operations

Awards and Achievements

• Recognized for customer satisfaction

• Consistently achieved project targets within deadlines

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