Peer Support Behavioral Health

Chaka Karren Godbolt-Mouzon

Peer Support Specialist Supervisor Human Services Leader

Charlotte, NC 28215 980-***-**** 704-***-**** ************@*****.***

Professional Summary

Dynamic human services leader with 20+ years of experience in behavioral health, peer support, and housing services. Proven success supervising peer support teams, ensuring Medicaid and managed care compliance, and advancing recovery-oriented, person-centered care. Adept at integrating behavioral health, housing, and community supports to improve client outcomes and reduce barriers to care.

Core Competencies

• Peer Support Program Development & Supervision

• Recovery-Oriented & Person-Centered Care

• Care Coordination & Medicaid Compliance

• Interdisciplinary Team Collaboration

• Staff Coaching, Training, & Evaluation

• Quality Assurance & Documentation Accuracy

• Community Outreach & Partnership Development

• Crisis Intervention & Conflict Resolution

• Technical: NC FAST, EHR Systems, Workday, PeopleSoft, Kronos, ADP, Paychex

Professional Experience

Peer Support Supervisor

Putting Things Into Perspective, LLC Jul 2025 – Present

• Supervise and coach Peer Support Specialists, ensuring adherence to Medicaid, DMH/DD/SAS, and agency standards.

• Monitor service delivery, treatment planning, and documentation for compliance and quality assurance.

• Collaborate with interdisciplinary teams to support recovery, housing stability, and community reintegration.

• Implement staff training to strengthen evidence-based practices in peer support.

Senior Administrative Assistant – ReCAST

Mecklenburg County Public Health / Career Match Nov 2024 – Aug 2025

• Delivered administrative support for county health initiatives.

• Managed communications, scheduling, reporting, and documentation for leadership.

• Assisted with financial reconciliations, research projects, and eligibility assessments.

Lead Case Manager

Quality Comprehensive Health Center Oct 2023 – Aug 2024

• Supervised Peer Support staff in HIV/STI prevention and recovery programs.

• Integrated Motivational Interviewing, Trauma-Informed Care, and Critical Time Intervention to improve client engagement.

• Coordinated screenings, referrals, and linkages to behavioral health, medical, and housing services.

ACTT Housing Specialist / Team Leader (QP)

Pathways to Life Apr 2021 – Nov 2022

• Provided housing-focused peer support within the ACTT model; led Transitions to Community Living Initiative (TCLI).

• Developed individualized crisis and safety plans in alignment with Medicaid and HUD guidelines.

• Served as primary liaison with landlords, providers, and treatment teams to secure stable housing.

Supportive Housing Family Lead Case Coordinator

Lutheran Services Carolinas Feb 2016 – Mar 2019

• Managed caseload of 100+ families in supportive housing and case management services.

• Assisted families with rental assistance, eviction prevention, and landlord relations.

• Developed individualized family plans and connected clients to employment, childcare, and social services.

Senior Social Worker

Mecklenburg County DSS Oct 2002 – Jun 2012

• Delivered child protective services and family stabilization interventions.

• Linked families to housing, mental health, and substance use resources.

• Trained and mentored new social workers in investigations and case management.

Education & Certifications

• MBA / MS in Leadership – Pfeiffer University, Charlotte, NC

• BS in Social Work – Winthrop University, Rock Hill, SC

• Lean Six Sigma Yellow Belt Certification

• Mental Health First Aid Trainer

• QPR Gatekeeper Trainer for Suicide Prevention

Volunteer & Leadership

• Habitat for Humanity – Charlotte, NC (2017 – Present)

• Alpha Kappa Alpha Sorority, Inc.

• Mary Kay Independent Consultant (2014 – Present)

• NFBPA Mentoring & Professional Development Certification (2012)

• CEO – Conqueror Life Restorative Group

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