Entry Level Team Member

Leonardo J. Narváez

**** ********* ******, ****** ****, TX 77573 281-***-**** ***.*.*******@*****.*** OBJECTIVE: Seeking an entry level Service Advisor position with an established company. EDUCATION:

San Jacinto College, Pasadena, TX, A.A.S. Degree, Process Technology 01/2017-12/2018

DeVry University, Houston, TX, Associate’s Degree, Network Systems Administration 08/2009 - 08/2011

Houston Community College, Houston, TX, Associate's Degree, Science SKILLS and QUALIFICATIONS:

Numerous years of experience in working with the general public in customer service roles. Experienced in general automotive mechanics & repairs. Accustomed to working with hand tools, measuring instruments, gauges, meters, and troubleshooting. Familiar with reading automotive repair manuals.

Frequently study automotive repairs online and enjoy car enthusiast television shows.. TWIC Card

EMPLOYMENT:

Sekisui Specialty Chemicals - 1423 Pasadena Freeway Frontage Rd., Pasadena, TX 77506 01/2020 - 12/2021

Process Operator

Worked in the Utilities and Saponification units of the plant applying skill sets needed for safe day-to-day plant operations. Learned unit equipment, traced lines, performed line-ups, charged vessels, monitored equipment, practiced safe work practices.

Collected samples, performed lab work, unloaded tanker trucks, assisted with unit Lock outs & Tag outs for safe unit repairs. Completed house cleaning, staged hazardous material to designated areas, attended regularly scheduled safety meetings. Haldor Topsoe - 10010 Bayport Blvd., Pasadena, TX 77507 1/2019 - 12/2019

Process Operator (Contract Position)

Company started up a new catalyst production unit therefore, contractors were hired to assist with day-to-day operations. Operated the grinder to rework off-spec materials that needed to be added back into production. Assisted in the bagging and drumming of final products as well as staging of products in on-site warehouses. Worked in the Powder area blending chemicals utilized to compose the final product. Conducted quality control checks and labeled drums to prepare final products for drumming and warehousing. Covestro - 327 FM 565, Baytown, TX 77523 06/2018 – 08/2018

Process Operator (Summer Internship)

Worked with Certified Process Operators learning and applying day-to-day skill sets needed for plant work. Learned unit equipment, traced lines, performed line-ups, changed filters, practiced safe work practices (PPE). Collected samples, performed lab work, unloaded tanker trucks, assisted with product rework and Lockouts. Completed house cleaning, moved hazardous material drums to 90-day pads, assisted safety meetings. TrustComm, Houston, TX 01/2017 -

04/2018

Network Operations Center Tech I

Provide remote technical support to terrestrial and global maritime sites regarding their telecommunications equipment. Ensured 24 X 7 connectivity by troubleshooting VSAT issues. Supported Field Engineers in completing new VSAT installs and rig moves, re-pointing satellite dish, and troubleshooting issues customers may have at their rig sites. Coordinated provisioning of bandwidth with satellite providers. Assisted with day-to-day operations and regular maintenance of the facilities.

Harris Caprock, 4400 S. Sam Houston Pkwy E, Houston, TX 77048 06/2013 - 07/2016

Network Operations Center Analyst

Provided remote technical support to terrestrial and global maritime sites regarding their telecommunications equipment. Ensured 24 X 7 connectivity by troubleshooting routing, switching, VOIP, and VSAT issues. Supported Field Engineers in completing new VSAT installs and rig moves, re-pointing satellite dish, and troubleshooting issues customers may have at their rig sites.

Insight Global, 2200 Post Oak Blvd Suite 1225, Houston, TX 77056 07/2012 - 06/2013

Telecom Specialist (Contract position)

Perform additions, moves & changes to the Cisco enterprise telephony solution. Monitor voice communication systems performance to assure dependable and uninterrupted operations. Provide Tier I support for the company's telephony users. Rig Net, 15115 Park Row #300, Houston, TX 77084 06/2011 - 06/2012

Network Operations Center Analyst

Provided remote technical support to terrestrial and global maritime sites regarding their telecommunications equipment. Ensured 24 X 7 connectivity by troubleshooting routing, switching, VOIP, and VSAT issues. Supported Field Engineers in completing new VSAT installs and rig moves, re-pointing dishes, and troubleshooting issues customers may have at their rig sites.

DeVry University, 11125 Equity Dr., Houston, TX 77041 04/2011 - 06/2011

IT Support Staff Part-time

Provide technical support with software and hardware issues on school electrical equipment. ABC Supply Co., 11155 FM 529, Houston, TX 77041 10/2008 - 08/2009

Bilingual Inside Sales

Worked as part of the sales team to take orders for construction materials, verified inventory levels, and scheduled deliveries. Assisted customers in resolving their issues with orders and deliveries. LANGUAGES: English and Spanish (Read, write, & speak both languages fluently)

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