Technical Writer Quality Assurance
Resume:
Philip H. Mills
Technical Writer for Industry, Technology, and Government. Former Military Public Affairs and Audiovisual Officer. USAF
San Antonio, Texas 78244
(210)917=1739
*******************@*****.***
EXPERIENCE
United States Air Force, USA, Turkey and Germany —Captain, Public Affairs and Visual Information Officer
December, 1978-March 1989
Manager of internal publications and media relations at bases stateside (Wright Patterson AFB, Ohio) and overseas (Izmir Air Station, Turkey and Bitburg Air Base, Germany) . Visual Information Officer (Kelly AFB, Texas) managing audiovisual training for direct wage=grade aircraft engine maintenance employees. Highest Clearance Level - Top Secret (TS).
Investment Representative, Edward Jones & Company, Decatur Texas — Investment Representative
May 1989-August 1992
Provided and managed approximately $5 million per month in common stock offerings, corporate and municipal bonds, and mutual funds.
ITT-HiSan (Higbee Sanoh) Mount Vernon, Ohio — Quality Assurance Analyst, Technical Writer
May 1994-December 1995
Originated and maintained ISO9000 and QS9000 operating procedures and floor machinery instructions for this high volume ITT manufacturing facility. Wrote and edited project documentation for user instructions. . Assisted in FMEA and SPC Analysis. Performed “Hands-on” quality assurance of automotive brake and fuel line parts for Honda and Toyota on occasion at their plants Maintained group meetings for continuous quality “Kaizen.”.immprovement,.
Benchmark Technologies, at Bundy, Hebron. Ohio — Quality Assurance Analyst, Technical Writer
January 1995-June 1996
Produced QS9000 operating and quality instructions for the Bundy Hebron automotive brake and fuel line tubing automotive parts plant. Wrote line instructions on parts assembly and CDC machining; quality processes for parts for Ford and General Motors.
Motorola, through Aerotek, San Antonio, Texas S.A. Tx— Information TechnologyTechnical Writer
June 1997-November 1998
Contract technical writer assigned to Motorola, Document and Data Configuration, Austin, Texas,, in San Antonio, Texas. Performed instructional documentation on software manuals
University Health Systems through Aerotek, San Antonio, Texas S.A. Tx— Information TechnologyTechnical Writer
April 1998-July 1998
Contract technical writer assigned to, University Health Systems in San Antonio, Texas. Performed instructional documentation for their Online Help Desk.
USAA Insurance throughAerotek, San Antonio, Texas S.A. Tx— Information TechnologyTechnical Writer
August 1998-November 1998
Contract technical writer assigned to USAA Insurance in San Antonio, Texas. Performed instructional documentation on the large software membership expansion known as the “Garrison” project, a multi-team effort involving over 100 software developers and technical support.
Besser Appco (Aggregate Plant and Products Company), San Antonio, Texas — Engineering Technical Writer
December 1998 -March 2002
Technical Documentation Manager and Desktop Publisher. Created and provided Operation and Installation manuals for this OEM (Original Equipment Manufacturer) of aggregate and oil and gas handling equipment.
Amer Technology, San Antonio, Texas — Software Documentation Technical Specialist at OrbisOnline.com
April 2002 - June 2002
Provided complete documentation of the core software package for Orbis Onlinecom- An international, real-time auction web services company.
O Team, Sealy, Texas — Technical Documentation Specialist
July 2002=Dec 2002
Technical Writer in the Training Development Department at Stewart & Stevenson’s Light Military Tactical Vehicle Division. Produced student and instructor lesson guides to the High Mobility Artillery Rocket System (HIMARS) using Microsoft Standard Generalized Markup Language (SGML). The project was incorporated into the US Army’s Electronic Maintenance Manual (IETM),for field diagnostic use..
TEKSystems, Southwest Research Institute, S.A. Tx — Technical Writer, Software Development
June 2003 - August 2003
Provided technical write-up and presentation documentation of test procedures of RAPTOR vehicle simulation software (of hybrid electric and fuel systems) for Daimler-Chrysler.
TechFinders TTS, Harcourt Assessment, S.A.Tx. — Software Technical Writer, Editor
January 2004 - March 2004
Technical Writer to Harcourt Assessment, the Psychological Corporation producing online user manuals for their interactive database known as IDEA. involving J2EE and Java code editing..
IP Secure, Lackland AFB, Texas — Technical Writer and Technical Editor to the Air Force Information Warfare Center (AFWIC), 92nd Information Warfare Aggressor Squadron
August 2004-July 2005
Provided or edited final reports of information network security assessments on US Air Force bases, worldwide, measuring and finding weaknesses in their supporting computer and communication systems.
United Services Automobile Association (USAA), S.A. Tx. — E-Commerce Technical Writer
August 2005 - February 2006
Technical Writer for the E-Commerce and Distributed Computing Software Development Team of this major insurance company. .Organized metadata side of this internal operation.
Computer Science Corporation of Arabia,Riyadh, Saudi Arabia — Technical Writer, Project Documentation.
June 2006 - August 2006
Documented management flows of the Travelers Biometric Information System {TBIS), a project to track and identify the 14+ million yearly visitors to the KSA (Kingdom of Saudi Arabia) by facial recognition data points and fingerprints.
RCG Technology-Eagle Global Logistics, Houston, Texas— Technical Writer and Consultant
October 2006- November 2006
Consultant assigned by RCG to Eagle Global Logistics mapping business processes using the Unified Modeling Language (UML 2.0.
JFS Bowne & Company, S.A. Tx. —Online Documentation Technical Writer
January 2007-March 2007
Wrote online Help files using the Help and Manual software for this legal aid business..
Lockheed Martin, Information Systems and Global Services, Air Force Manpower Agency (AFMA)- Randolph AFB, S.A. Tx. — Documentation Specialist, Technical Writer
April 2007 - September 2008
Documented online and hard copy the Logistic Composite Operations Model (LCOM) an Air Force-wide simulation of manpower and equipment use software project. Produced online and a four-volume 1000+ page hard copy reference.
EDUCATION
University of St. Mary’s, S.A. Tx. — MBA -Masters in Business Administration-Operations Management
Sept 1981-May 1984
University of Texas, LAustin, Tx. — B.S.=Bachelor of Science Radio-Television-Film Production Degree
September 1970-Dec 1975
Defense Information Officer School (DINFOS), Fort Benjamin Harrison, Indiana — Graduate-Public Information (Journalism) and Community Public Affairs
August 1979-September 1979.
Sage Technical, China Grove, Texas—Commercial Drivers License, CDL-A and Hazmat X endorsement
October,2012-November-2012
Completed course and licensure for CDL-A., added on X Endorsement later
PROJECTS
The GarrisonProject (“Fourth Company)—USAA’s major software expansion project -
1998
Software build to include new members beyond the initial military officership; dependents and enlisted.
US Army’s Interactive Electronic Maintenance Manual (IETM) — Stewart & Stevenson
2002
Diagnostics document project designed for on-board use on the High Mobility Artillery Rocket System (HIMARS)
Raptor Project — Southwest Research
2003
Automotive hybrid fuels simulator for Daimler-Chrysler. ipsum dolor sit amet, consectetuer adipiscing elit.
TBIS Project — Travelers Biometric Information System
2006
Software project to identify and track all pilgrimage visitor and working expatriates with the Kingdom of Saudi Arabia using biometric data; fingerprints and facial recognition.
LCOM Project — US Air Force Logistics Composite Model
2008
Software build designed to simulate activation and operation of all USAF resources world-wide into a war scenario.
SKILLS
Manufacturing Engineering Technical Writing, Writing News, Writing Specifications, Desktop Publishing, PC Software, Creative Writing, Journalism,Word Processing
Computer and Software writing and handling with - Microsoft 365 Suite,-Word, Excel. Powerpoint and Access.
and use of Photoshop, Engineering Autocad, and Mechanical Desktop, Visual Studio,Help and Manual
Software languages-Visual Basic, C++, Java, HTML, SGML CGI, XML, CLR
LANGUAGES
Fluent in English; spoken, written and online
Can understand Spanish and German.(2 years in Germany)
Exposure and use of Turkish. (3 years in Turkey.)
2nd Profession-Commercial Truck Driver
Mission Well Services, San Antonio, Texas — Flatbed Tractor Trailer Drive, CDL-A, X
February 2013-May 2013
Delivered Fracking Pressure Fluids to Eagle Ford oilfield sites. .
Shale Tank Truck, Charlotte, Texas — Vacuum Truck Driver
October 2013-December 2013
Loaded and delivered wastewater to and from fracking oilfield sites in the Eagle Ford Shale.
Reynolds Nationwide and DK Services, China Grove, Texas —Tanker and Flatbed Truck Driver, CDL-A, X
February 2014 -April 2016
Loaded and Delivered 6600 Gallon Milk Tankers to HEB, San Antonio, from Texas and New Mexico dairies.DK Services-Loaded oilfield piping from Houston Ship Channel to Eagle Ford Shale oilfield sites in southwest Texas.
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