Quality Assurance Software

Shahzad Majeed

USA - **** Matthew Ct, Brentwood TN 37027 615-***-****

Email: *************@*****.***

Professional Summary

Collaborative and detail-oriented Software Quality Assurance Analyst with experience across the full Software Development Life Cycle (SDLC)

Skilled in analyzing functional, user experience, and technical requirements to ensure software quality from the concept of release.

Cucumber Gher

kin test cases for behavior-driven development (BDD).

Problem-solving, strong attention to detail ensuring issues are logged and resolved prior to launch.

Proficient in Agile Scrum methodology. Familiar with SCRUM, RAD and KANBAN frameworks.

Good understanding of the SDLC and STLC process.

Experience in test plan, test case design and development, building test data, test execution and status reports.

Maintained a detailed requirement traceability matrix aligned with the test cases.

Uses defect tracking systems to log, track, and resolve issues efficiently

Ensured improved test coverage was included in every epic, promoting code quality

Experience in verification and validation of business rules workflows.

Written SQL queries to perform backend testing.

Collaborated with cross-functional teams to integrate CI/CD practices and enhance release governance.

Excellent communication and time management skills, able to prioritize work and meet the deadlines.

Reviewed project status reports during each phase, prepared weekly project reports for the management.

Experience

Payit / S3 Outdoors (Acquired Sovereign Sportsman Solution) US / Canada Jan 2021 – Sept 2025

Senior Quality Assurance Analyst

Project: Testing Web/Mobile applications, POS, OMS, IVR – US Govt State Agencies (MO, ARK, MI, MS) / ON-Ministry of Natural Resources and Forestry Ontario Canada (Licensing & Registration system for Wildlife Hunting, Fishing, Recreational vehicles, Campgrounds and Parks)

Led QA efforts for web, mobile (iOS/Android), IVR and POS applications supporting State Govt / Public sector services across North America.

Reviewed process flow designs (Figma) to clear understanding on business workflows with development and QA teams.

Participated in Agile ceremonies including daily stand-ups, backlog/design grooming, sprint planning and retrospectives for both development and QA teams.

Coordinate testing efforts for projects, collaborating with cross-functional teams including developers, product managers, and business analysts

Analyze the user requirements, design comprehensive test scenarios, test cases, and detailed test steps.

Fluent in writing Cucumber Gherkin test cases for behavior-driven development (BDD) automation frameworks.

Bug tracking, Bug Triage Meeting setting up test prioritization.

Conducted manual, functional, integration, regression, and UAT testing for web and client/server-based applications.

Mobile Application Testing (iOS/Android) using BrowserStack, App Distribution, TestFlight, and real devices.

Test and evaluate IVR, POS, Web applications for new and upgraded features and functionality.

Executed smoke and ad hoc testing to validate application stability in both QA and production environments.

Accessibility testing on web/mobile apps using NVDA (windows), VoiceOver (iOS), Talkback (Android).

Utilized Swagger UI for API testing and validation.

Managed end-to-end releases and mobile builds across Dev, QA, and UA environments using Azure DevOps.

Used TFS, Jira, Zephyr, Xray, Confluence and SharePoint for Documentation.

Backend testing using SQL Queries for data integrity.

Involved in complete (SDLC) and (STLC) Deployments and Documentation.

Perform Zap Security Scan on POS/Web Application and coordinate with InfoSec and Dev team to vulnerabilities before the next release.

LKQ Corp, Nashville, TN. USA June 2019 – Aug 2020

Sr. Software Quality Assurance Analyst

Project: Build new application / Enhance existing application for alternative and specialty automobile parts and accessories and other vehicles.

Participate in Agile ceremonies including Sprint Planning, Backlog Grooming, Sprint Demonstrations and Retrospectives for Dev and QA cycles.

Analyze the user requirements, design and developed test scenario, test cases and steps for various business services covering both positive and negative testing requirements.

Coordinate with your Scrum team and development counterparts in overseeing bug tracking, test prioritization, and release readiness.

Prioritized and performed Manual testing, Functional testing, Integration testing, Regression testing of Web and Client/Server based applications and UAT.

Test and evaluate hardware, software, POS, Web and Mobile applications (iOS/Android) for new and upgraded products / systems as a part of the Engineering Department's testing and quality assurance process.

Performed smoke and ad hoc testing for the application under test, which included the basis test cases to ensure that application is stable in Production and QA environment to start functional test.

Android/IOS Mobile testing with BitBar (Smart Bear)

ERP (“Prelude” for aftermarket parts, “ProjectX” Inventory/Order management system for salvage part)

Used SOAP UI, Swagger UI, Postman for functional testing of web services over HTTP.

Used TFS, Jira, TM4J (test management tool).

Good understanding and experience on CMS.

Developed SQL Queries to find out the correct data for testing and to test the backend process of the application. Submit weekly and cumulative reports for respective projects.

Involved in complete (SDLC) and (STLC) Deployments and Documentation.

IHG Intercontinental Hotel Group, Toronto, Ontario Feb 2015 – April 2019

Software Quality Assurance Analyst

Project: Testing Development and enhancement of CRM “Concerto” for IHG (Intercontinental Hotel Group)

Analyze the user requirements, functional specifications and Use Case documents and create the Test Plans, Test Cases for Functional testing.

Used TFS (test management tool) as test repository for requirements, Test Plans, Test Cases and Test Execution.

Prioritize, document and perform manual testing, Functional Testing, ad hoc, smoke/sanity testing. System Testing including Integration, Performance, Regression Testing of Web and Client/Server based applications and UAT and reported bugs in the defect management system.

Used Rest API, Swagger UI, for testing web services over HTTP.

Used SmartBear (CBT) Cross browser testing tool for UI testing. Used Screaming Frog for SEO testing.

Developed SQL Queries for backend testing.

Involved in complete (SDLC) Software Development Lifecycle from Business Analysis to (STLC) Software Testing Life Cycle, Deployments and Documentation.

MIK Systems, Booking.Com Toronto, Ontario Mar 2012 – Feb 2015

QA Analyst

Project: Testing Booking.com Application Enhancement for the North American Hotel, Tour and Travel bookings

Define, analyze and refine User Story, acceptance criteria, and translate those into test cases.

Participated with Scrum team in sizing the backlog items.

Executed Functional, integration, regression, ad-hoc testing and reported iteration bugs.

Worked with developers towards the resolution and debugging of the issues.

Provided product demonstration to business owners.

Mobile UI testing on Android and IOS systems using Emulator and devices.

Used Chrome and IE Dev Tools for web page testing to diagnose problems quickly which ultimately helps to build a better website faster.

BMO, Toronto, Ontario Jan 2011 – Mar 2012

Business Analyst

Project: Commercial Business Lending Software Project at Bank of Montreal

Engage clients to gather software requirements/business rules and ensure alignment with development team.

Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, use cases, user stories, workflow/process diagram, data flow/data model diagrams.

Evaluate risks related to requirements implementation, testing processes, project communications.

Identify and reconcile errors in client data to ensure accurate business requirements.

Translate business requirements into System Requirements Specification (SRS). Liaise directly with developers to validate and ensure proper understanding of the specifications.

Facilitation of user interviews and JAD sessions.

Worked directly with the Project lead to support new and ongoing product initiatives.

Involved in project management methodologies by using the traditional approach as well as RUP through a clearly defined framework

Collaborated with IT for technical vision and analysis to establish impact of change in requirements

Speedier Technology, Toronto, Ontario Jan 2010 – Dec 2010

Network Engineer

Technical skills

Collaboration Tools – Slack, MS Teams, Jira, Zephyr, Xray (test management tool), TFS.

API Calls - Ready API (Soap UI), Swagger, Postman. GUI, B2B, B2C web application and mobile testing.

Tools - MS SQL Server Management Studio 17, Smartbear Cross Browsing Tool, Browserstack, Google Merchant Feed, Screaming Frog SEO Spider 10, Zap Security, HP ALM, HP Sprinter, Eclipse, NetBeam IDE 8.2, Visual Studio, Jupyter Notebook. JMeter, Blazemeter, Accessibility Testing tools NVDA (windows), VoiceOver (iOS), Talkback (Android), Color Contrast Analyzer (CCA). Bootstrap

Environment - Windows, Oracle, Linux/Unix Environments, Active Directory.

Language - Java, C, Visual Basis, Python, SQL, HTML, XML, JSON

Software - MS Office Suite including Project, Visio, POS, RRP, RUP (UML), VPN, CRM, Property Management System (PMS), Global Distribution System (GDS), Google Meet.

Soft Skills & Leadership

Team Coordination, Stakeholder Communication, Defect Management, Mentoring & Training, Root Cause Analysis, Risk-Base Testing, Time & Task Management.

Methodologies & Frameworks:

Agile / Scrum / Kanban

BDD / Cucumber / Gherkin

DevOps Collaboration

Education:

MBA, (Marketing), Preston University

Post Graduate Diploma in Computer Sciences, Preston University

Bachelors of Commerce, (Accounting, Statistics, Economics) University of Punjab

Post Graduate Diploma in Hotel and Restaurant Administration., University Center Cesar Ritz, Switzerland

Certifications:

System Analysis in Digital Technology, 1 Year Program – UCLA (University of California Los Angeles)

SQL, Advance Database Management - UCLA (University of California Los Angeles)

Data Science using Python - UCLA (University of California Los Angeles)

ISTQB - International Software Testing Qualification Board - ASTQB

Software Testing - Sheridan College, Canada

Cisco DevNet 200 – 901

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