Compliance Specialist Customer Service
Resume:
W
Deanna
Waddell
***********@*****.***
Celina, TX 75009
SUMMARY
Experienced Contract Specialist with 11+ years of contract administration and management
expertise. Proficient in monitoring contractor performance and funding while ensuring
compliance with policies and regulations. A detail-oriented professional skilled in planning
and managing procurement programs, resolving contractor performance issues, and
devising effective solutions.
SKILLS
Microsoft Office Research-West Law and Lexis
RESPONSIBILITIES
CORPORATE COMPLIANCE SPECIALIST
Hurst
Federal Heath Sign Company, LLC/Nov 2024 to present
• Maintain Annual Corporate Filings
• Administrator of Corporate Am Ex Accounts
• Prepare and Edit SOPs for all departments
• Preparation of insurance renewals for all business lines
• Filing of Tax Franchise Reports
• Monitoring of Employee Driving Program
• Creation of Corporate Documents
CORPORATE LEGAL SPECIALIST
Addison
Risk Theory, LLC/ Sep 2022 to May 2024
• Creation and negotiation of vendor contracts
• Preparation of Merger and Acquisition documents
• Management of federal and state filings
• Review, edit, and red-line contracts for new and existing
vendors
• Managing corporate flow charts of entity changes
• Review of finalized annual filings and maintenance of same
• Preparation of employment agreements and offers of employment
• Assist in all confidential HR matters as necessary
PRODUCT ANALYST
Dallas
GloriFi Insurance/ Nov 2021 to Jun 2022
• Review of first 40 state roll out for licensing and approvals
• Review of legislation for compliance
• Creation of business mapping in Lucidchart
• Operational improvements from for mapping and streamline all processes
• Prioritizing objectives and proposing multiple solutions in Agile
environment
• Creation of training materials regarding Product for all agents
• Generated test cases and QC for applications and completed UAT testing
• Creation of policy forms and new product initiatives for new start-up
PRODUCT ANALYST
Irving
Homeowners of America Insurance Company/ Apr 2018 to Nov 2021
Review of current policy forms and new product initiatives for newly
Responsible for first-line management of assigned Auto, Home Claim personnel
Leads team toward desired department and company goals
Responsible for the review and control of the operation's claim activities including
investigations, claim payments, and adjustment expense payments
Served as a technical resource in the areas of claims settlement procedures,
insurance contracts and endorsements, & applicable federal/state laws, and legal
requirements
Responsible for coordinating, communicating, and implementing new Company
programs, policies, practices, and procedures
Ensures compliance with company procedures, applicable federal/state laws, and
legal requirements
INTERN
Dallas
Dallas County Department of Homeland Security and Office of Emergency Management/
Dec 2017 to Apr 2018
Intern with the County of Dallas's Department of Homeland Security and
Office of Emergency Management, assigned to various projects on nationwide
research and tracking data
Prepared spreadsheet and presented recommendations for improvement to
the website to Director
Collaborated with staff and interns regarding updated data management
Attendance at the City of Dallas, State of Texas, and county meetings with key
stakeholders such as first responders, law enforcement, utility companies, hospitals,
& FEMA
Assisted in the City of Dallas tabletop functional exercise regarding patient tracking
relating to mass casualty incidents
Revised Dallas County EOC Standard Operating Procedures
Assisted with the City of Dallas live mass casualty incident regarding reunification
processes
EDUCATION
Arizona State University Dec 2018
Master of Science: Public Administration/Emergency Management
Tempe, AZ
Lincoln College May 2015
Bachelor of Science: Criminal Justice Studies
Lincoln, IL
Illinois Central College May 2006
Paralegal Certificate: Paralegal Certificate (ABA Accredited)
East Peoria, IL
AFFILIATIONS
Texas State Bar
State of Texas Notary
CERTIFICATIONS
• FEMA Certification IS-242 Effective Communications
• FEMA Certification IS-800.b, National Response Framework
• FEMA Certification IS-802, Emergency Support Function (ESF) #2 -
Communications
AWARDS
ASU School of Criminology & Criminal Justice, Israel: Counter Terrorism Study,
Summer 2018
Certified by TAM-C Solutions in Counter Terrorism,
Summer 2018
• Honor Society 2016-2018
• Registered Paralegal Texas State Bar
REFERENCES
References Available Upon Request
Merger and Acquisitions
NDAs
Corporate Resolutions
Board Meeting Minutes
Public Information
Marketing
SOPs
Research
Finance
HR
Travel Organizing
Intellectual Property
Trademark
Internal Communications
Contact this candidate