Customer Service Team Lead

Amy Alloy

941-***-**** ️ **********@*****.*** Sarasota, FL

Summary

Reliable and highly organized professional with over 15 years of experience in customer service and operations management. Known for handling pressure with grace, multitasking efficiently, and creating positive customer experiences. Strong background in leadership, payroll, and team coordination with a passion for helping others and keeping things running smoothly. Work Experience

• Customer Service Team Lead

• Publix Super Markets — Sarasota, FL

• 2021 – Present

• • Promoted to Team Lead in September 2024 due to exceptional performance and leadership.

• • Manage daily operations, including scheduling, payroll, and inventory ordering.

• • Lead and support customer service team to ensure smooth store operations and high- quality service.

• • Started part-time and quickly advanced to full-time staff due to strong work ethic and customer care.

• Manager / Operations

• Just Pizza and Wing Company (Family-Owned) — Buffalo, NY

• 2004 – 2015

• • Oversaw all day-to-day business operations including staff management, ordering, payroll, and customer service.

• • Ensured smooth running of a fast-paced environment while maintaining quality and consistency.

• • Played a key role in building loyal customer relationships and maintaining operational efficiency.

• Customer Service Associate

• Wegmans — Amherst, NY

• 2002 – 2012

• • Worked across several departments including cashiering, sub shop, and café.

• • Developed strong communication and multitasking skills while delivering excellent customer service.

• • Recognized for reliability, flexibility, and team support.

• Stay-at-Home Mom

•

• 2016 – 2021

• • Managed a busy household, developed exceptional time management and problem- solving skills.

• • Maintained organization and adapted quickly to changing priorities and challenges. Education

High School Diploma — Graduated: 2004

Business Administration (1 Year) — Completed coursework Skills

• • Customer Service Excellence

• • Leadership & Team Support

• • Payroll & Scheduling

• • Inventory & Ordering

• • Multi-tasking in High-Pressure Environments

• • Communication & Problem Solving

• • Cash Handling & POS Systems

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