Pharmacy Technician Customer Support
Resume:
Ericka A. Cross-Polk
South Euclid, Ohio 44121
Cell: 440-***-****
Email: *************@*****.***
SUMMARY
To obtain the position of Pharmacy Technician in a hospital and utilize the knowledge and enormous skills and abilities gained through various trainings and certifications to provide quality assistance to pharmacists, as well as service to the public
QUALIFICATIONS:
Work well without supervision
Ability to prioritize and remain focused on the essence of an issue
Excellent with customer support services
Skilled at learning new concepts quickly while working well under pressure
Excellent interpersonal skills
Good math and counting abilities
Good verbal communication skills
Works well with others and is a good team player
Knowledgeable about drug interactions
Understands FDA regulations
Understanding of how to compound tinctures and lotions
Strong understanding of patient confidentiality
Passionate about helping others
Able to take direction from pharmacists
EXPERIENCE:
03/25- Present AnewHealth/ExactCare Valley View, Ohio
Certified Pharmacy Technician/MD Specialist
Providing an exceptional customer service experience each day in a phone based environment.
Enter a high volume of data; processing prescription information with speed and accuracy.
Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Requiring outbound calls to patients.
Working through current case queues to problem solve for patient care issues.
Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf.
Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare.
Maintaining patient records with strong attention to detail and confidentiality.
Accurate retrieval of all prescription information and verifying through doctor calls.
Placing welcome calls to newly on-boarded patients and establish a trusted point of contact.
Placing outbound calls to patients to create, maintain or update their medication profiles.
Serve as backup support for times of higher patient call volume.
Effectively assist with patient questions over the phone.
Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base.
Other tasks as required.
10/21-07/24 University Hospital Home Care Cleveland, Ohio
Certified Pharmacy Technician/Purchaser/PSL
Assist with Pharmacy Audits(Medicare, Medicaid)
Generate inventory reports
340B inventory
Contact patients for free drug and co-pay enrollment
Contact insurance companies to obtain authorizations
Part D Claims( process and investigate rejected claims Medicare part D)
Pull medications for the clean room to prepare for patients
Assisting staff pharmacist in filling prescription orders, preparing I.V. dosage forms
Maintaining departmental stock levels, verifies, records and stores incoming items
Order medication from McKesson and FFF and enter medication into Caretends/EPIC
Contact patients to obtain updated insurance information, address, phone numbers and copay cards
02/14-05/21 University Hospital Home Care Cleveland, Ohio
Pharmacy Clerk
Scanning of documents/document filing (work orders, delivery tickets, insurance)
Creating patient charts
Data Entry – New/current AIC patients
Creation of excel spreadsheets(weekly driver’s report)
Assist with Pharmacy Audits(Medicare, Medicaid)
Part D Claims( process and investigate rejected claims
Performing clerical duties, including data entry into the hospital billing system
Performing clerical duties, including data entry into the hospital billing system
07/11-07/12 Ohio Association of Second Foodbanks/ OH National Guard North Canton, Ohio
AmeriCorp VISTA
Assist in coordinating and facilitating Regional Inter-Service Family Assistance Committees
Improve and maintain RISFAC bi-monthly newsletter
Develop and maintain new RISFAC website for Region 1
Implement and coordinate the Ohio Benefit Bank
Assist with building a 501C3 organization
11/08-08/09 Ohio Association of Second Foodbanks/ The Cleveland Foodbank Cleveland, Ohio
Ohio Benefit Bank Community Trainer
Recruit volunteers and nonprofit organization to use the Benefit Bank
Ohio Benefit Bank presentations
Update and maintain OBB site spreadsheet
EDUCATION:
June 1993 Cleveland Central Catholic High School High School Diploma Cleveland, OH
June 2016-2017 Southern New Hampshire University Online Program: Sports Management
May 2021 –September 2021 University Hospitals Apprenticeship Pharmacy Program Program: Pharmacy Technician - PTCB Certification - State of Ohio Board of Pharmacy Licenses
Contact this candidate