Customer Service Help Desk

Donna M. Pauzenga

**** ******** ****** *.*

Grand Rapids, MI 49546

Home Phone 616-***-****

E-Mail: ******@*****.***

LinkedIn: LinkedIn.com/in/donna-p-11759282/

Education

Unity Christian High School – Graduate

Davenport University- Attended

Key Skills

Collaborator

Empathy

Discipline

Team Leadership

Dependable

Diversity

Ownership

Problem Solving

Detailed

Organized

Motivated

Training & Coaching

Work Experience Corewell Health Blodgett Campus (Customer Service Lead)

Operated Multi Complex Switchboard.

Schedule Staffing.

Staffing Payroll.

Guest Assistance at Information Desks.

Collaborating with Physicians and Hospital Staff.

On-call 24/7 for Employees and Physicians.

Training New Employees.

Active listening to team members’ perspectives.

Share knowledge and resources to achieve common goals.

Providing constructive feedback to improve team performance.

Resolving conflicts is amiable to maintain a positive work environment.

Create and update policies and procedures.

Handel and solve technical issues.

Efficiently prioritizing tasks to maximize productivity and meet deadlines.

Eddie Bauer, Coldwater Creek, Barnes and Noble (Sales Associate)

Customer Service

Greeting Customer

Expertise in Cashiering

Sales Returns

Closing Procedures

Suggestive selling to customers

Meijer Grand Rapids (Merchandiser)

Organized and displayed new merchandise shoe department.

Stocking New Shippers, End-caps in the public area

Following new planograms with new merchandise

Rite-Aid, Hallmark (Key Holder)

Store Operations

Cash Handling

Inventory Management

Price Changes

Customer Service

Leadership

Open and Closing Store

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