Guest Services Front Office

To work in a challenging work environment where I can utilize my expertise in resolving the problems in test-plans and advocate my analytical skills towards the growth of the organization.

● Platforms : Microsoft Windows XP/2007/2010, Linux

● Documentation : MS-Office 2013, Google sheet

● Web Designing : HTML, CSS

1. Carnival Cruise Line, United States.

Designation: Gust services associate.

Experience : May 2012 to June 2020

Roles and Responsibilities:

Acted as the primary guest contact, delivering outstanding service and support throughout the cruise.

Handled check-in and embarkation, ensuring smooth onboarding and accurate documentation.

Resolved guest complaints and inquiries promptly to maintain high satisfaction levels.

Coordinated with onboard departments to fulfill guest needs and special requests. 2. Bernhard Schulte Cruise Services, Tilbury, United Kingdom. Designation: Guest services Manager

Experience: Jan 2022 to April 2023

Roles and Responsibilities:

Led the Guest Services team to deliver exceptional service and guest satisfaction.

Managed front office operations, including check-in/out, guest inquiries, and complaints.

Acted as liaison between guests and departments for service coordination and recovery.

Oversaw guest relations, hospitality services, and onboard revenue activities.

Ensured accurate handling of financial transactions, billing, and refunds. 3. Vagmine Exteriors, Coimbatore, India.

Currently working in Vagmine Exteriors. Coimbatore, India Designation: Manager

Experience: July 2023 to Till now

Roles and Responsible:-

Project Planning & Coordination

Site Supervision

Safety & Compliance

Quality Control

Reporting & Documentation

Budget & Cost Control

Moorthi A

Mob: +91-902*******

Email: *******.*****@****.***

Objective

Technical Skills

Work Experience

2011 Hospitality and Hotel Management from Indus Institute of culinary Arts, India

2009 Bachelor of Computer Science from RVS College of Arts & Science, India.

2005 Higher Sec School from Government Higher Secondary School, India

Date of Birth : 17.05.1987

Languages Known : English, Tamil and Spanish(Speak).

Passport No : Z6882847

Address : 18, Poolavari Sugumar Nagar, Kangayam Road, Tiruppur - 641604. I do hereby declare that the above statements mentioned in my resume are true and correct to the best of my knowledge and belief.

Date:

Name : Moorthi A

Place :

Professional / Educational Qualification

Personal Information

Declaration

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