Front Desk Case Management

DEVIN HINOJOSA

McKinney, TX *****

469-***-**** - ***************@*****.***

PROFESSIONAL SUMMARY

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

SKILLS

• Case management • Crisis intervention

• Call center experience • Interpersonal communication skills

• Empathy and patience • Strong work ethic

• Escalation handling • Volunteer coordination

• Phone etiquette • Case documentation

WORK HISTORY

12/2023 to 09/2024 Case Manager

LifePath Systems – McKinney, TX

Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

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Conducted thorough assessments of clients' situations, including crisis assessments, while identifying issues, goals, and necessary interventions.

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Monitored ongoing cases closely, adjusting case management strategies based on evolving circumstances or new information.

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Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

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06/2022 to 11/2023 Volunteer Coordinator

Meals on Wheels Collin County – McKinney, TX

Called volunteers to schedule routes and answer questions about delivery protocols.

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Coordinated large-scale events involving multiple teams, resulting in successful fundraisers and community outreach initiatives.

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Provided ongoing support to volunteers throughout their tenure, promptly addressing any concerns or issues to ensure satisfaction and commitment to the organization's goals.

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Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.

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Managed and tracked volunteer hours and progress to support accurate documentation.

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07/2019 to 05/2020 Assistant Manger

Taco Casa – Denton, TX

Supervised day-to-day operations to meet performance, quality, and service expectations while resolving customer concerns promptly to ensure high customer service and satisfaction.

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Developed strong working relationships with staff, fostering a positive work environment.

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Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

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01/2018 to 02/2019 Senior Service Representative

Meals on Wheels Collin County – McKinney, TX

• Streamlined service processes for improved efficiency and reduced response times. Served as a key liaison between clients and internal teams, ensuring seamless coordination of resources to fulfill client needs effectively.

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• Developed strong relationships with clients, fostering trust and loyalty. Participated in community outreach events to increase visibility and build goodwill within the local area.

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EDUCATION

Expected in 05/2027 Master of Science: Clinical Mental Health Counseling Texas A&M University Commerce - Commerce, TX

05/2022 Bachelor of Arts: Psychology

University of North Texas - Denton, TX

• President's List [Spring and Summer 2021]

• 3.8 GPA

LANGUAGES

Spanish

Professional Working

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