IT Project Manager IT Product Manager

NATASHA HAMEED

832-***-**** ***************@*****.*** www.linkedin.com/in/natashahameed

IT Product & Project Manager ERP Implementations Agile Delivery Cross-Functional Leadership

PROFESSIONAL EXPERIENCE

Royal & Ross, Houston, TX (Remote) Apr 2025 – Present

IT Product Manager (Apr 2025 – Present)

●Lead IT product management for Finance, Legal, and HR departments at PosiGen, managing end-to-end delivery of technology solutions and system enhancements.

●Collaborate closely with executive stakeholders to define priorities, gather requirements, and deliver scalable tools aligned with business strategy.

●Spearhead integration efforts between Snowflake, Intacct (ERP), Sigma, and ADP, ensuring accurate data synchronization and reporting.

●Develop and maintain quarterly roadmaps, manage sprint planning with the development teams, and ensure on-time delivery of business-critical features.

●Act as liaison between IT, business, and external vendors to ensure seamless implementation of finance, legal and HR technologies.

Sunnova Energy, Houston, TX (Remote) Dec 2022 – Jun 2025

IT Product Owner (Nov 2024 – Jun 2025)

●Collaborate with business stakeholders to establish a clear vision for the Infor FSM ERP Implementation.

●Perform gap analysis to identify discrepancies between Infor FSM’s out-of-the-box capabilities and Sunnova’s needs.

●Develop and maintain a product roadmap that outlines short-term and long-term objectives.

●Create, prioritize, and maintain the product backlog based on business priorities.

●Lead backlog grooming, sprint planning, and user story creation with clear acceptance criteria to ensure on-time, high-quality delivery.

●Make informed decisions regarding trade-offs between scope, timeline, and budget.

●Assist in project resourcing efforts by interviewing potential candidates and managing team velocity to maintain productivity.

IT Project Manager (Dec 2022 – Nov 2024)

●Simultaneously oversee and coordinate the successful execution of 6+ IT projects on FinancialForce and Salesforce.

●Serve as the Project Manager for the ERP project, overseeing task management, team coordination and providing weekly and monthly project updates to leadership.

●Manage the workload of a diverse team of 15 members, including 10 developers, 2 quality analysts, 1 business analyst, and 2 application support analysts.

●Establish and enforce project timelines and deliverable expectations, ensuring alignment with IT leadership and key business stakeholders.

●Implement and manage a structured framework of 2-week sprints, ensuring timely release of project deliverables within each sprint.

●Proactively communicate production issues to stakeholders, offering insightful suggestions for manual workarounds until permanent resolutions are implemented.

●Maintain up-to-date knowledge of each team member's skill set and productivity rate (velocity), strategically advocating for additional developers and testers as required to meet project demands.

●Regularly present comprehensive progress reports to the Chief Information Officer (CIO) and Chief Accounting Officer (CAO), highlighting team accomplishments across multiple IT projects.

●Successfully delivered automation-driven projects that significantly alleviated burdens for accounting.

Sysco, Houston, TX Jul 2019 – Dec 2022

IT Project Manager (Aug 2022 – Dec 2022)

●Project manager for Data Integration Pipeline (DIP) team, leading Sysco’s top priority project, Distributed Order Management (DOM), estimated to increase revenue by millions of dollars once implemented in all of Sysco’s operating companies and their consumers, delivering an omni-channel experience for customers.

●Developed project scope, success criteria, and requirements to ensure the project is done within budget and meets deployment targets.

●Created detailed project plans by allocating resources, budget, and timeline to monitor and track progress.

●Led cross-functional team meetings to remove obstacles and ensure smooth project execution.

●Monitored requirement progress across a 28-member dev and QA team.

●Prepared a monthly report for the VP and other leaders, showcasing uptime and percentage of incidents resolved within the service-level agreement (SLA).

Scrum Master (Jul 2020 – Aug 2022)

●Led scrum ceremonies including sprint planning, backlog grooming, sprint retrospectives, sprint reviews, and daily scrums encouraging agile software development.

●Distributed work tasks among two teams of 27 developers combined (25 developers based offshore) and received status updates.

●Handled multiple projects and communicated status with stakeholders and leaders, providing insights on progress and accomplishments.

●Worked in stabilizing tier one applications, achieving over 99% uptime.

●Managed team role-based access for all software used, enforcing strict security measures.

●Owned on-call scheduling in xMatters and triaged ServiceNow tickets for appropriate team routing.

●Generated reports comparing monthly AWS expenses to showcase usage trends. Encouraged development of cost-effective, high-uptime services.

Sr. Functional Analyst (Jan 2020 – Jul 2020)

●Created and validated requirement documentation and aligned stakeholders on project scope.

Software Engineer (Jul 2019 – Jan 2020)

●Developed core enterprise services in Java (e.g., Vendor Grading, Fulfillment Engine, ASOH).

●Set best practices and implemented Datadog monitoring dashboards.

Stewart Title, Houston, TX Jun 2018 – Jun 2019

IT Project Manager (Oct 2018 – Jun 2019)

●Assisted in defining the project scope per release, ensuring technical feasibility within timeline and budget.

●Created detailed project plans using MS Project to track progress and drive task completion.

IT Analyst (Jun 2018 – Jun 2019)

●Created requirements, training docs, UI prototypes, and collaborated with offshore dev teams.

●Modernized application screens and workflows using Axure and Balsamiq.

EDUCATION

University of Houston, C.T. Bauer College of Business, Houston, TX (May 2019)

Bachelor of Business Administration in Management Information Systems, Minor in Management

Academic Honor: Dean’s List (Fall 2017 – Spring 2019)

SKILLS

●Product & Project Mgmt: Agile, Scrum, Kanban, Jira, Confluence, MS Team Foundation Server, Monday.com Roadmapping, Backlog Management, User Stories, Requirements Gathering, Acceptance Criteria, Stakeholder Collaboration, Workload & Team Management, Risk & Issue Management, Change Management, Release Planning, Project Lifecycle Management, Cross-Functional Leadership, Vendor & Client Coordination, Metrics & Reporting

●Systems & Tools: Intacct, Infor FSM, FinancialForce, Salesforce, Snowflake, Sigma, ADP, ServiceNow, MS Project, Visio, Lucidchart, SharePoint, MS Teams, Slack, Google Meet

●Tech Stack: SQL, Oracle SQL, Java, JavaScript, HTML, GitHub, Postman

●Design & Documentation: Axure RP, Balsamiq, MS Office, Smartsheets, PPMX, Process Flows, Wireframing, Prototypes, Training Documentation

●Languages: Fluent in English, Urdu, and Hindi

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