Customer Service Care
Resume:
MARISOL INFANTE
Miami, FL *****
****************@*****.***
Professional Summary
Skilled bilingual Spanish remote customer care representative,insurance verification specialist with 15+ years of experience in sales, marketing, and customer service. Proven track record of driving business growth through effective marketing strategies, excellent customer service, and strong relationships with clients. Proficient in managing all aspects of a business, including inventory management, email,phone,chat support,leads development, timely deliveries, insurance verification and team collaboration. Possesses a strong background in client retention and Customer satisfaction, with certifications in various areas. Seeking a role that leverages my bilingual skills,compassionate demeaner and customer care expertise in a remote setting. Work Experience
Managed Skin Care Business Good Skin 4 Ever-Miami, FL January 2007 to Present
• Managed a successful skin care business for 17years, overseeing all aspects of it.
• Created effective marketing strategies to promote the business and attract new customers
• Utilized social media platforms to expand brand awareness and engage with target audience
• Analyzed market trends
• Maintained high levels of customer satisfaction through exceptional service delivery
• Introduced new products/services based on market needs.
• Kept up with license and new certifications.
Licensed Esthetician
Hand and Stone Massage and Facial-Miami, FL
March 2014 to August 2016
• Customized skincare regimens for clients based on their individual needs and concerns
• Educated clients on proper skincare routines and provided guidance on at-home maintenance between appointments
• Provided exceptional customer service by addressing client questions or concerns promptly and effectively
• Maintained accurate records of client information, treatment history, product usage, etc
• Assisted in retail sales by recommending appropriate skincare products based on client's needs and goals
• Participated in team meetings to discuss new techniques/products or share best practices among colleagues
• Developed strong relationships with regular clients resulting in awards by the company Medical esthetician
Light Weight Llc-Miami, FL
February 2008 to March 2012
• Developed and implemented new skincare protocols based on individual client needs
• Conducted thorough skin consultations
• Collaborated with vendors to source high-quality skincare products for retail sales
• Maintained inventory levels by monitoring stock levels, placing orders, and tracking product usage
• Provided exceptional customer service by addressing client inquiries, resolving issues promptly, and building long-term relationships
• Stayed up-to-date with the latest trends and industry courses
• Assisted in marketing efforts by participating in promotional events or creating content for social media Sales Representative La Mer
Neiman Marcus-Coral Gables, FL
March 2006 to January 2008
• Consistently exceeded sales targets resulting in recognition as top-performing sales representative
• Developed and maintained strong relationships with key clients resulting increase in repeat business
• Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting improvement in customer satisfaction ratings
• Analyzed sales data regularly to identify areas of improvement increasing in overall sales performance Outside Sales Representative (Southern CA)
Modern Medical Inc.-Southern California
June 2004 to February 2006
• Provided comprehensive product knowledge to healthcare professionals through effective presentations, demonstrations and time sensitive deliveries leading to increased prescription and medical supplies.
• Identified new business opportunities within assigned territory and successfully converted leads into long-term customers.
• Collaborated with cross-functional teams to develop strategic marketing plans and promotional materials that effectively communicated product benefits in a timely manner .
• Participated in national conferences and trade shows to expand professional network and promote company products.
Sales Coordinator
Modern Medical inc.-Columbus, OH
May 2003 to May 2004
• Maintained accurate records of sales data, including customer information, orders, and invoiced under workers compensation claims, ensuring pharmacy and medical supplies were accurately invoiced .
• Supported sales team by managing and coordinating all administrative tasks, including scheduling in a timely manner, preparing sales materials, and maintaining customer databases. International Sales Coordinator for Latin
Liqui Box Corporation-Columbus, OH
2000 to 2003
• Coordinated and managed international shipments, ensuring timely delivery of goods to customers in Latin America
• Collaborated with freight forwarders and carriers to negotiate competitive rates for transportation services
• Maintained accurate records of inventory levels, shipment details, and customs documentation
• Managed import/export compliance by staying up-to-date with international trade regulations and customs requirements
• Resolved any issues or delays in the transportation process by working closely with suppliers, warehouses, and customs authorities
• Identified areas for process improvement within the logistics function and implemented solutions that increased efficiency or reduced costs
• Assisted in the development of standard operating procedures (SOPs) for various aspects of international logistics processes
Education
Associate's degree in Natural Science
Florida College of natural health - Miami, FL
July 2005 to January 2007
Skills
• Sales
• Process Improvement
• Freight Experience
• Marketing
• Pricing
• Management
• Eyelash Extensions
• Negotiation
• Retail Sales
• Budgeting
Awards
Awarded best employees through customer reviews by Hand and Stone Massage
Certifications and Licenses
Profesional sellings kills, ayurveda,Permanent make up, Microneedling,Fibroblast, AHA /BHA, Aromatherapy, Herbology, Dermabrassion
Present
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