Customer Service Technical Support

ABOUT

Dedicated customer service and technical

support professional with 3 years of BPO

experience in handling inbound and

outbound calls, resolving customer

concerns, and providing technical

assistance. Skilled in active listening,

problem-solving, and delivering excellent

service under pressure. Proficient in MS

Office and adaptable to shifting schedules.

CONTACT

C +63-927-***-**** - Globe

G@ ***********@*****.***

9 8006 Hoover St., Brgy Pio del Pilar,

Makati City, 1230

EDUCATION

Bachelor of Arts in Business

Administration, Major in Office

Management

University of Makati 2007 - 2010

(Undergraduate)

National Certificate Il in Caregiving

TESDA 2023

SKILLS

o Customer Service & Call Handling

e Technical Troubleshooting

eo Communication & Active Listening

o Problem-Solving & Multitasking

o MS Office & Basic Computer Applications

i

JOHN FRED

CASTRO

CUSTOMER SERVICE & TECHNICAL

SUPPORT PROFESSIONAL 3 YEARS

BPO EXPERIENCE

WORK EXPERIENCE

BOOKKEEPER

St. John Bosco Parish, Makati City 2024 -

Present

+ Managed financial records, prepared reports,

and monitored daily transactions.

+ Ensured accuracy and timeliness in handling

documents, applying organizational and

attention-to-detail skills transferable to

customer service.

SACRISTAN

se enn Bosco Parish, Makati City 2022 -

- Assisted parish staff and parishioners with

coordination, support, and event needs.

+ Developed interpersonal and communication

skills through daily interaction with diverse

individuals.

NETWORK SUPPORT ASSOCIATE

Home DSL, iPlus Intelli gent Network, ePLDT,

Makati City April 2011 - April 2014

+ Provided technical assistance for internet

subscribers via phone support.

+ Logged and monitored cases in the ticketing

system, ensuring timely resolution.

+ Built strong communication skills through

consistent customer interaction.

Contact this candidate