Customer Service Data Entry
Resume:
Tabitha Kirkwood
Shelby, NC *****
***************@*****.***
Seeking a position that will allow me to utilize my skills in management and customer service. As well to expand my experience in the field of Business Administration. Versatile abilities on processing and administration, Exceptional organizational skills, Efficient in computer operations, Impeccable problem solving skills, Effective communication skills, Excellent team player. Authorized to work in the US for any employer
Work Experience
RCA Rural Carrier Associate
United States Postal Service - Bessemer City, NC
March 2020 to Present
I provide customers along a rural route a variety of services including delivering and collecting mail and selling stamps, supplies and money orders. I'm also a mail clerk, were I'm sorting and preparing mail for distribution, and hand-sorting letters. USPS PSE's can expect to encounter the following tasks in their daily jobs: Preparing mail to load into carrier trucks. Loading postal trucks and making sure to pack parcels in delivery route order.
Order Filler/Picker
Wal-Mart Distribution Center - Shelby, NC
February 2019 to March 2020
Picking, packing and receiving orders using RF scan gun. The ability to lift 70+ pounds, ability to stand on feet for long hours, some computer skills, basic math skills, use of pallet jack and riding pallet jack, weigh product on scales, work extremely well with others and maintain a clean and safe work area. Responsible for pulling inventory and preparing for shipping. Ensure orders were correct by performing quality checks before placing orders on assembly line for shipping.
Itunes Advisor
KellyConnect @Apple - Charlotte, NC
June 2018 to December 2018
Assist clients with their Apple ID and I Tunes account, that may have issues with billing, missing content, account issues, downloading, and fraud issues. Effectively maneuver through scripting and various computer and web based applications. Multitasking and using several applications at once and handling data entry. Meet and exceed all clients expectations which includes meeting specific field target quality and compliance scores.
Account Representative II
C3I Solutions - Kings Mountain, NC
February 2018 to June 2018
As a Call Center Representative I provided the highest quality in assisting my clients with their needs. I assisted callers with Scotts and determining what the correct course of direction is to take in order for the client to be able to continue on their assistance. Answered inquiries by clarifying desired information; researching, locating, and providing information.
Effectively maneuver through scripting and various computer and web based applications Remain knowledgeable and up to date on all new clients, programs and script changes Multi-task using several applications at once, and handle data entry Meet or exceed all client expectations, which includes meeting specific sales targets, quality and compliance scores
Understand and adhere to all policies and procedures as outlined by Scotts. Order Filler
Walmart - Shelby, NC
April 2016 to March 2018
Picking, packing and receiving orders using RF scan gun. The ability to lift 70+ pounds, ability to stand on feet for long hours, some computer skills, basic math skills, use of pallet jack and riding pallet jack, weigh product on scales, work extremely well with others and maintain a clean and safe work area. Responsible for pulling inventory and preparing for shipping. Ensure orders were correct by performing quality checks before placing orders on assembly line for shipping.
Lead Process Receiver
Staffmasters (Wal-Mart DC) - Shelby, NC
January 2016 to April 2016
Responsibilities
Manage attendance for agency associates, Training new agency associates, including all Safety Quality and production standards. Functioning as a point of contact for Walmart management in order to relay information to agency associates when necessary.Labeling and operating an RF scanner and printer. Accomplishments
Making sure that production is made on a daily bases. Fill out production sheet daily. Make sure that the working area is kept clean and clear for safety policy. Skills Used
Show exceptional attention to detail while maintaining a heavy work load. Help create a safe and secure working environment.
Breakpack Sorter
Rehrig Pacific Logistics - Shelby, NC
July 2013 to December 2015
Responsibilities: Inspecting boxes for reuse. Labeled reusable boxes and discard trash boxes. Lift 25lbs. consistently and maneuver using a manual pallet jack. Acting supervisor when supervisor is not available. Help with the training of new hires. Making sure that production is made on a daily bases. Fill out production sheet daily. Make
sure that the working area is kept clean and clear for safety policy. Quality Inspector/Data Entry
MSW @ Eaton (Staffmasters) - Kings Mountain, NC
February 2015 to June 2015
Responsibilities
Responsible for assuring that products are assembled correctly and to the customer standards. Works under the direction of the Quality Manager and closely with production management to advice of any material or product quality problems. Lifting up to 40lbs consistently through out the day and computer skills. Record information from the transmission that is assembled and inspected. Lead/Orderfiller/Breakpack Sorter/Labeler
Walmart DC (StaffMasters) - Shelby, NC
August 2012 to July 2013
LEAD- Manage attendance for agency associates, monitoring time clock activity, monitoring break schedules and communicating exceptions to both Walmart and Staff masters management. Training new agency associates, including all Safety Quality and production standards. Functioning as a point of contact for Walmart management in order to relay information to agency associates when necessary. Order filler- Processing Internet orders. Locate product from slots, package, and ship. Labeling and operating packaging machine working with an RF scanner and printer. Licenses to operate a Tugger and a PE.
Office Administrator
Carolina Therapy Service - Shelby, NC
July 2010 to September 2012
Filing and Data Entry
Office Organization and Administration
Telephone and Front Office Reception
Scheduling and Calendaring
Office and Computer Systems
MS Word, Excel, Outlook
Windows XP/Vista
Show exceptional attention to detail while maintaining a heavy work load. Co-Manager/Head Cashier/Sales Associate
Rainbow Apparel - Shelby, NC
June 2008 to July 2010
Provided excellent customer service
` Assisted the Store Manager in Managing day to day operations
Performed daily recovery and maintenance of the
store
Understanding the Loss Prevention policy of the
store
Being aware of the customers that's on the sales
floor to create a safe and secure shopping
environment
Made weekly schedule for associates Operated a computerized register system Did markdowns, and inventories when assigned
Greeted each customer as they came in the store
Cosmetologist
Great Clips for Hair - Gastonia, NC
January 2003 to May 2008
Registered new and old clients
Scheduled follow-up appointments
Provided excellent care to the clients hair
Helped trained new associates
controlled a low inventory
Education
Cosmetology License in Cosmetology
Progressive Hairstyling Academy - Shelby, NC
1995 to 1997
Burns High School - Lawndale, NC
Skills
• Call Center
• Customer Service
Certifications and Licenses
Driver's License
Additional Information
Certificate for Training Completion-Right Start Program Achieved the level of knowledge in sales Techniques Customer Service Standards
Presentation Skills
Loss Prevention Awareness
Certified as an approved Sales Associate
Advanced Customer Service & Technical Training
Certificate in Shear Success and Color Mania
Certificate in Precision Cutting
Certificate in Advance Customer Service
Certificate of Outstanding Quality Performance
One Price Management Training Program
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