Business Analyst Software Development

Sukumaru Bajantri

https://www.linkedin.com/in/venkata-sukumaru-bajantri-063b2a160

*** *** **** **, ********, Ontario – N2K 0B3 226-***-**** ***************@*****.***

Personal Summary

Over 8 years of experience as a Technical Business Analyst and Technical support in diverse sectors such as Digital media, Software development, and Cloud technologies. Strong knowledge of the Provider Business Services in IT and digital media industries. Strong Knowledge of the complete System Development Life Cycle (SDLC) process, including Data Analysis, System Analysis, Design, Development, Testing, Implementation, and Documentation.

Skills:

• Enterprise Implementations, change management, and Risk Management

• Project scope analysis, Business-requirements gathering, and analysis, including the creation of all required documentation

• WBS, Budget and expenditure tracking, and cost estimation

• KPI Dashboard and scorecards, pattern, and trend analysis

• Knowledge of provisioning services in AWS and Google Cloud Platform

• Database Activities (Creation, Migration, Replication and Restoring)

• Knowledge of SDLC and STLC flow

• Produce and maintain reference information (Visio maps, guides, policies, step action documents

• Developed experience in creating/improving and documenting processes (mapping, charting, etc.)

• Excellent analytical, presentation, and communication skills

• Experience communicating effectively with multiple levels of the organization

• MySQL, SQL Server, basic Power BI reporting, Adobe Creative Cloud

• Data gathering and analysis, focus group analysis

• Product Implementation on multiple platforms

• Cross Functional platform knowledge on Salesforce and Microsoft Dynamics 365 Business Central, Jira and Service now.

• Interacting with cross-functional teams, SMEs, IT, vendors, project managers, and various levels of management and non-management resources.

Professional Experience

Technical Support Analyst L2

TransPlus Software, Kitchener, Canada March 2022 – June 2024

• Act as liaison between company and client products.

• Assist with research, design, scheduling, implementing training documentation, and developing project plans.

• Oversee appropriate information collected to complete project tasks according to plan, establish criteria, timely deliverables, performance and maintenance of product.

• Work closely with the development team to integrate third-party integrations with the product.

• Client consultant for conversions from on-perm to cloud.

• Configuring and maintenance of the cloud environment on AWS and GCP platforms.

• Collaborate with multi-site project teams for successful product implementation.

• Database and product troubleshooting.

• Point of contact to multiple vendors for implementation.

Technical Support Analyst L2

Cineplex Digital Media, Waterloo, Canada Aug 2019 – February 2022

• Client account management and product implementation.

• Assisting account managers with multiple project implementations.

• Data management activities like schema updating and data updating.

• Provisioning and maintaining the infrastructure in AWS on a need basis.

• Internal communication with technical support analyst L3 to resolve issues using remote access.

• Network monitoring on client location and Maintenance, Working along with Project managers.

• Mentoring new joiners on the different client processes and CDM process flows to assist with the ticketing system

• Prepare knowledge base articles with L3 and identify key areas for process improvements.

• Managing issues related to field service partner dispatch processes and identifying improvement opportunities.

• Weekly meetings with management to discuss outstanding / completed dispatches.

• Report to management on response times and identify work orders that have exceeded SLA guidelines.

Operations Specialist

Lime Bike, Waterloo, Canada Apr 2019 - Aug 2019

• Warehouse management, Quality Inspection of E-scooters and Inventory management.

• Analyzing business for deploying more scooters in hotspots and assigning rebalance tickets to warehouse associates and repair tickets to technicians

• Work scheduling, gathering business requirements, business development, data entry, customer support

• Branding lime bikes and hosting events to promote their usage.

IT Analyst

Intelenet Global Solutions, Hyderabad, India Feb 2016 – Dec 2016

Project: Google AdWords

• Implemented the IT Analyst process on Google products to review massive unstructured data gathered from the customer.

• Organized the unstructured data into simple data tagging systems. This made the developer’s job more accessible with the use of visual methods.

• Interpreted data to conclude software upgrades.

• Created error logs for the developer team.

• Processed the raw data to a structured database with report IDs using the Google Neutron tool.

Education

Information Technology Business Analysis, post-graduation - Conestoga College Sep 2017 – Dec 2018

Diploma in Business Management, post-graduation- Omania University May 2015 – Jun 2016

Bachelors in Computers, graduation- Auror’s Degree and P.G college Jun 2011 – Apr 2014

Academic Projects & Experience

Saskatoon Regional Court Data Migration

• Checking and correcting the Access database schema to make it more efficient.

• Using forms to create multiple access to the database and to simplify entry of records.

• Provided solutions to the issues identified and assisted with migration from Access to Microsoft SQL Server.

Mobile User Interface Design, Conestoga Design Limited

• Designed an interface for a health tracker application - a new experience of understanding the mobile interface and exposure to Adobe Creative Cloud tools.

• Working with client requirements and updating interfaces.

• Gained a solid understanding of how client requirements change over time and how to fulfill them.

Interests

• Exploring technological requirements and their functionalities.

• Designing user interfaces and user experiences(UI/UX).

References and Portfolio gladly provided upon request.

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