Service Delivery It Support

RICHARD V.L MCGHIE

PROFILE

Detail-oriented IT Support Specialist with over 5 years of experience in system administration, hardware troubleshooting, and end-user support. Certified in Cisco IT Essentials, Introduction to Cybersecurity, and Quality Service Delivery. Skilled in managing Windows environments, remote troubleshooting, and providing customer-focused solutions. Actively pursuing opportunities in the U.S. IT job market while preparing for relocation to Florida.

CERTIFICATION

Cisco Networking Academy – IT Essentials

Issued: January 27, 2025

Cisco Networking Academy – Introduction to Cybersecurity

Issued: July 2022

NCTVET (HEART/NSTA Trust) – Quality Service Delivery (18-hour training)

Issued: December 2021

PROJECTS

PC and Network setup and Optimization for Small Business Clients

- Built and optimized workstations using refurbished hardware.

- Configured antivirus, backup solutions, and productivity tools.

LANGUAGES

English (Fluent)

CONTACT

PHONE:

876-***-**** (Jamaica)

305-***-**** (US based)

EMAIL:

******.*******@*****.***

EDUCATION

Heart Collage of innovation and Technology

I.T Essentials: PC Hardware and Software (Cisco Networking Academy)

Cisco Networking Academy

Introduction to Cybersecurity

Heart NSTA/NCTVET

Quality Service Delivery

WORK EXPERIENCE

Systems Administrator

MOE Anchovy High School, Montego Bay, Jamaica

September 2020 – 2023

- Managed school-wide IT systems and provided support to faculty and students.

- Installed and configured Windows operating systems and software applications.

- Diagnosed and resolved network and hardware-related issues.

- Maintained IT inventory, printers, and user accounts.

- Ensured data backups, access controls, and basic network security protocols.

Computer Technician

Freelance / Local Contracts

2017 – 2019

- Repaired and upgraded desktops, laptops, and other IT devices.

- Installed software, configured networks, and removed malware.

- Provided on-site and remote technical support to individual clients and small businesses.

- Delivered service with a focus on customer satisfaction and clear communication.

SKILLS

- Windows OS Installation & Troubleshooting

- Remote Desktop Support & Help Desk Operations

- Computer Hardware Repair & Upgrades

- Network Configuration & Basic Cybersecurity

- Printer & Device Setup

- Customer Service & Technical Communication

- Software Installation & Maintenance

- Documentation & IT Reporting

Contact this candidate