Business Development Front Desk

Arlie Casebeer

Golden, CO • 303-***-**** • *************@*****.***

Professional Summary

Driven and relationship-oriented professional with over 10 years of experience in client-facing roles, hospitality, and operations. Strong track record in managing customer relationships, driving business growth via upselling and service excellence, and coordinating cross-functional teams to deliver on client expectations. Known for problem-solving, communication, and maintaining high satisfaction levels under pressure.

Core Competencies

• Client Relationship Management & Retention

• New Business Development & Upselling

• Sales Targets & Revenue Growth

• Proposal / Contract Preparation

• CRM Tools & Reporting

• Communication & Negotiation Skills

• CrossnFunctional Collaboration

• Data Analysis & Performance Metrics

Professional Experience

Front Desk Receptionist – Best Western Plus Hotel, Golden, CO (Apr 2024 – Present)

- Act as first point of contact for guests, handling inquiries, reservations, and problem resolution.

- Maintain detailed tracking of guest feedback and preferences to personalize service and boost satisfaction.

- Collaborate with housekeeping, maintenance, and management teams to ensure seamless guest experiences.

Bartender (Events & Service) – Buffalo Rose, Golden, CO (Aug 2022 – Apr 2023)

- Managed client relationships during events (weddings, concerts), ensuring expectations met across multiple service areas.

- Promoted premium beverage options and upsell opportunities, contributing to higher event revenue.

- Monitored inventory and vendor relations for bar supplies, ensuring cost control and availability. Bartender – Old Chicago Pizza, Lakewood, CO (Apr 2021 – Sep 2022)

- Oversaw full bar operations, maintaining accurate tracking of liquor, wine, and beer inventory.

- Supported servers and frontnofnhouse in delivering excellent guest experience; resolved guest complaints efficiently.

Medical Assistant – Mile High Family Medicine, Lakewood, CO (Sep 2019 – May 2022)

- Managed scheduling, patient records, and billing inquiries with high accuracy.

- Coordinated between patients and medical staff to ensure expectations were met regarding care and information.

Manager – Chili’s Bar & Grill, Denver, CO (Sep 2009 – Sep 2018)

- Led a FOH team of 20+ in a fastnpaced restaurant, with responsibility for staff hiring/training, scheduling, and cost control.

- Worked crossndepartmentally (kitchen, bar, management) to resolve issues, ensure guest satisfaction, and improve service efficiency.

- Set and met sales and service goals, regularly analyzing performance metrics to drive improvements. Education

• Associate of Arts, Business Administration — Arapahoe Community College, Littleton, CO

• Associate of Science, Medical Assisting — Pima Medical Institute, Denver, CO Certifications

• TIPS Certified

• Food Safety Certified

Example Accomplishments (Optional)

• Increased upsell revenue by X% for events through targeted beverage promotion and client relationship management.

• Maintained a guest satisfaction rating of X/10 (or X%) over N months by implementing feedback processes.

• Reduced supply waste or cost overrun by X% through tighter inventory oversight and vendor negotiation.

• Managed multiple client or event contracts simultaneously, ensuring timely delivery and exceeding expectations.

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