Customer Service Representative
Resume:
Meoshia Callahan
To gain professional work experience.
Brooklyn, NY 11207
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Habilitation Specialist
QSAC, Inc. - Brooklyn, NY
June 2022 to December 2022
• Developing care plans for clients
• Documenting daily activities
• Teaching life skills
• Providing basic client care
• Administering medication
• Tracking client's progress
Customer Service Representative
ZenSmash (Rage Room) - Nassau County, NY
November 2021 to February 2022
• AS Customer service representative I helped customers by providing helpful information, answering questions, and responding to complaints. I was on the front line of support for customers and helped ensure that customers were satisfied with services.
• Handled reservations.
• Resolved customer issues.
• Booked appointments for clients.
• Greeted customers.
• Responded to inquiries and issues.
Direct Support Professional
BLOCK INSTITUTE - Brooklyn, NY
November 2019 to December 2021
• Establishing a secure, positive environment that nurtures residents' needs, self-expression, and goals.
• Overseeing residents and taking care of their needs, and performing housekeeping duties.
• Delivering individualized training and care for residents in compliance with healthcare professionals’ instructions and other specific guidelines.
CHILD CARE Driver
Dreamer Transportation Services
August 2018 to September 2018
• Transporting children to and from school in the mornings and afternoons.
• Obeying all traffic laws.
• Ensuring safety of all children.
• Assisting students with getting on and off the bus if required. Direct Support Professional /Driver
Metropolitan Family Services - Brooklyn, NY
July 2018 to August 2018
• supports individuals with developmental disabilities to have a quality of life.
• To promote the health, safety and well-being of individuals.
• A Direct Support Professional serves as an advocate for individuals in communicating their needs and goals.
• They have the opportunity to explore new areas of interest; become more involved within their communities; develop communication and interpersonal skills; and set and pursue personal goals.
• Also develop or maintain socialization and self-help skills./ Driver Direct Care Worker
PRIDE Health, LLC - Manhattan, NY
June 2016 to November 2016
• Assists individuals in dressing, bathing, and completing basic hygiene tasks.
• Oversees any required rehabilitation exercises.
• Ensures that individuals take their prescribed medications.
• Prepares meals that adhere to special dietary conside
• Arranging transportation for the patient or transporting the patient themselves
• Accompanying the patient at medical appointments or other outings
• Noting any changes in patient behaviors or health conditions and communicating this to the patient’s medical providers
Direct Support Professional
Mercy Drive Inc. - Bronx, NY
June 2015 to June 2016
• Maintains and expands skills and knowledge relevant to providing high quality support and services.
• Assists an individual with a disability to lead a self-directed life and contribute to the community, assists with activities of daily living
• Performs other duties as assigned.
• Provided individual with assistance in personal hygiene
• Encouraged individual to live life independently by engaging them in activities and dialogue
• Accompanied residents on recreational activities and doctors’ visits Host/Server
Applebee's - Brooklyn, NY
January 2015 to March 2015
• include meeting, greeting, and seating guests.
• Taking and making reservations, answering questions about menu items and other general inquiries.
• Assisted management with administrative tasks setting tables & cleaning for guests. Education
2-YEARS in Criminal Justice
Kingsborough Community College
February 2012 to June 2014
High school Diploma
Thomas Jefferson School
September 2006 to June 2010
Skills
• Direct Care (5 years)
• Direct Support (5 years)
• Personal Care (5 years)
• Van driver (1 year)
• School Bus Driving (1 year)
• Adobe Lightroom
• Adobe Photoshop
• Analysis Skills
• Photography (3 years)
• Filming
• Adobe Premiere
• Microsoft Office
• Shuttle driving
• Bus driving
• Commercial Driving
• Microsoft Word
• Communication Skills
• Delivery driver experience
• Video editing
Certifications and Licenses
CPR
First Aid Certification
CDL
Driver's License
Passenger Endorsement
CDL C
Additional Information
SKILLS:
• Customer Service Skills
• Knowledge of Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)
• Critical Thinking and Analytical Skills
• Photography
• Adobe lightroom
• REFERENCES: Available upon request
Contact this candidate