Call Center Representative
Resume:
Devin Lerten-Welch
Philadelphia, PA *****
********@*****.***
Professional Summary
● Adept at handling detail-oriented tasks in a fast-paced workplace
● Skilled at sales and negotiations with various types of customers
● Experience managing a team and maximizing performance Authorized to work in the US for any employer
Work Experience
Caregiver to Family Member
Family-Collegeville, PA
July 2022 to February 2025
I took time off work to take care of my step-father until his passing after he was diagnosed with bone marrow cancer
Call Center Manager
Legacy Service Remodeling-Southampton, PA
July 2018 to February 2022
• Managed the day-to-day operations of the call center (consisting of a team of 4-5 employees), which scheduled sales representatives to meet with homeowners in the PA/DE/NJ area to provide exterior remodeling quotes
• Handled maintenance and technical issues related to CRM systems (improveit 360/CallTrackingMetrics)
• Managed the training/operations of a successful move from domestic to outsourced call center representatives to reduce costs
Loan Advisor
Freedom Mortgage-Marlton, NJ
August 2017 to April 2018
● Trained to originate mortgage loans in a call center environment within the purchase vertical
● Possesses licenses to originate in 17 states
Junior Mortgage Processor
New Penn Financial-Plymouth Meeting, PA
August 2016 to August 2017
• Worked with the borrower and sales department to move applications through the loan approval process and ensure compliance with corporate/government regulations
• Tasked with training new team members in requirements of the position of junior mortgage processor. Manager
Sercy Boutique-State College, PA
October 2015 to May 2016
● Handled store operations including visual merchandising, stock control, organizing store events, social media marketing, and price setting
● Collaborated with owner on buying activities such as product selection/price negotiation Education
Business Management (B.S.)
The Pennsylvania State University-Smeal College of Business May 2015
Skills
• Adept at handling detail-oriented tasks in a fast-paced workplace
• Skilled at sales and negotiations with various types of customers
• Experience managing a team and maximizing performance
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