It Support Technical

JERMAINE PERRY

Temple Hills, MD ***** 202-***-**** ****.*****@*****.*** WWW: Bold Profile

Cybersecurity and IT professional with 2-3 years of hands-on experience in IT support, network security, and system administration. Skilled in threat detection, vulnerability management, and troubleshooting hardware/software issues. CompTIA Security+ and Network+ certified, with ability in security platforms

(FireEye, Palo Alto Networks) and operating systems (Windows, Linux). Adept at delivering technical solutions, improving system integrity, and safeguarding digital assets. Looking to use technical ability in an entry-level IT role.

Security Tools: Qualys, FireEye, Snort, Wireshark, Symantec, McAfee

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Networking: IP addressing, Subnetting, VPNs,

Firewalls, Network monitoring

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Operating Systems: Windows Server, Linux,

MacOS

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Technical Support: Hardware/software

troubleshooting, System hardening, Access

control, Microsoft Office Suite, Microsoft Teams,

Zoom, Adobe Suite (Photoshop, InDesign)

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• Ticket management

• Technical troubleshooting

• Service support

• Application installations

• Desktop support

• Technical issues analysis

• Hardware diagnostics

• Ticket support system management

• CompTIA Security+ (Expires 11/30/26)

• CompTIA Network+ (Expires 06/30/27)

• Qualys Certified Specialist (Vulnerability Management) (Issued 05/31/23)

• Data Entry Masterclass, George Smarts (Issued 01/31/25)

• ChatGPT Course for Work (Generative AI) (Issued 01/31/25) PROFESSIONAL SUMMARY

SKILLS

CERTIFICATIONS & TRAINING

WORK HISTORY

IT Support Specialist, 04/2010 - 04/2014

United Medical Center – Washington, DC

Provided IT support to over 200 staff, resolving hardware/software issues and collaborating with the help desk on security inquiries.

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• Managed access control systems to ensure secure authentication for personnel and visitors.

• Conducted proactive system checking to find vulnerabilities, which reduced malware incidents by 30%.

• Administered Windows OS updates, security patches, and system hardening protocols. IT Technician, 02/2001 - 03/2003

Covenant House – Washington, DC

• Performed system maintenance and antivirus deployments, mitigating 95% of malware threats.

• Configured desktop systems and replaced hardware components, improving workstation efficiency. CS50 full university course: computer science

Harvard

GED: 01/2006

university of the District of Columbia

EDUCATION

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