Human Resources Data Entry

IBRAHIM MUBUSAM

New York, NY ***** • 929-***-**** • *******.*******@**********.****.*** • linkedin.com/ibrahimmubusam EDUCATION

SUNY/Stony Brook University, New York, NY August 2023 Master’s in science Degree; Major: Human Resources Management Overall GPA: 3.8/4.00

CUNY/Baruch College, New York, NY May 2022

Bachelor of Business Administration Degree; Major: Human Resources Management Overall GPA: 3.6/4.00

Awards/Honors: Dean’s List (Spring 2021, Fall 2021, Spring 2022) SHRM Baruch, New York, New York; Member January 2022 – Present CUNY/Borough of Manhattan Community College, New York, NY July 2020 Associate in Science; Major: Financial Management

Overall GPA: 3.7/4.00

Awards/Honors: Dean’s List (Fall 2018 & 2019; Spring 2019 & 2020) WORK EXPERIENCE

College Assistant, CUNY Guttman Community College, New York, NY July 2022 – Present

• Perform clerical library work, such as sorting and shelving books, performing data entry into library systems, or binding books and periodicals.

• Assist in instructional programs, including tutoring and assisting students in areas such as reading, writing and mathematics. HR Specialist, STATEN ISLAND SOCIAL ADULT DAY CARE INC, Staten Island, NY September 2021 - Present

• Manage payroll, recruiting, administrative work, and internal employee issues to promote positivity of company.

• Facilitate classes, activities, and counsel adults over 50 on their challenges to create an engaging environment. Call Center Representative, NORTHWELL HEALTH CARE, New Hyde Park, NY January 2021 – August 2021

• Assisted 350+ clients weekly over the phone with scheduling COVID test and vaccine.

• Maintained records and data of over 10,000 clients’ names, phone, and any medical conditions.

• Led team of 5 call representatives to resolve technical problems regarding client scheduling and information. Receptionist/Office Assistant, CLIFTON MEDICAL PLAZA, Staten Island, NY July 2020 – January 2021

• Assisted 150 patients weekly with scheduling appointments for MRI or eye exams and checking medical insurance eligibilities to ensure smooth patient intake process.

• Collaborated with insurance company to pair 15+ patients weekly with home health services or adult day care. General Manager, PIA CAR LIMO INC, CAP COMPANY, Brooklyn, NY August 2018 – April 2020

• Analyzed expenditures of $100,000+ quarterly and other transaction fees to develop plans, policies, or budgets for increasing profits or improving services.

• Promoted safe work activities for 300+ drivers by conducting bi-weekly safety audits, attending company safety meetings, or meeting with individual staff members to foster a safe workplace environment.

• Directed 20-25 investigations monthly to verify, resolve, and reduce customer or shipper complaints.

• Led managerial tasks such as providing customer service to clients to keep the company running smoothly. General Manager, MIAN GEE RESTAURANT & SWEET INC, Brooklyn, New York February 2019 – April 2020

• Monitored compliance with health and fire regulations regarding food preparation and serving.

• Recruited 15 employees over 1 year and scheduled staff hours and assigned duties to set employee workflow.

• Established standards for personnel performance and customer service and ensured standards were followed. SKILLS

Technical: Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook (Windows and Mac Systems), HTML, Alma, Canvas, Canva, Newsletter Signup.

Language: Fluent in Urdu & Punjabi.

Certifications: NSC First Aid, CPR & AED Course.

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