Customer Service Billing Specialist

Deirdre A. Tucker

To Whom It May Concern:

I am a multi-talented team player who enjoys handling many diverse responsibilities. I am well versed in Billing, Cash Application, Credit Card Payment Application, A/R & A/P.

I have also experience in Microsoft Office (Intermediate Excel, Word, Outlook) customer service, problem solving and other general office duties. I am well versed in handling all forms of cash transactions and can assist with audit’s/auditors, month-end closing and reconciliations GL accounts, multiple bank accounts and confidentiality situations.

I am achievement oriented with the ability to adapt to changing work environments. I am also a responsible person with problem solving skills, a positive attitude and would love to be a part of your team.

I look forward to speaking with you in the future to discuss my possible employment within your organization.

Thank you,

McLarens, Inc. 10/1/2019-5/2/2025 Billing Specialist & Deliverables Specialist

● Billing Responsibilities: Generated and Delivered complex and specialized invoices, from Insurance Adjusters Time and Expense Reporting, from Concur via Vision and SAP, for customers throughout the world.

● Collected Lloyds of London payments via ECF by manually entering data from the invoice and uploading the invoice and other pertinent documents to assure payment.

Eberly & Associates 3/2018-10/2018 Accounting Assistant & Admin. Assist. Backup

● A/P Responsibilities: Review, accurately code and enter invoices into Vision for job costing or general overhead expense, establish due dates and take discounts when available, research vendor invoice discrepancies and answer vendor calls. Prepared, reviewed cash requirements, process weekly check runs and copied project related vendor invoice charges for back up to reimbursable billing.

● Billing Responsibilities: Enter all new projects and tasks, set up billing terms as directed by contract for Civil Engineering team.

● Administrative Duties: Answer phones, filing, type proposals for Project Managers and Principals, copy, scan and bind Hydrology reports for Engineers.

Kauffman Tire Support Center 3/2016-01/2018 Credit Card Specialist, A/R (Tire Pro)

● Responsibilities included applying all credit card payments and being the main point of contact for over 60+ retail and wholesale locations.

● Researched invoice/payment discrepancies, duplicates, fraud and customer disputes.

● Making sure over/shorts, merchant fees, chargebacks and customer satisfaction discounts are coded to the proper GL accounts.

● Answering customer calls for invoices, statement copies and any customer inquiries, complaints or concerns.

● Responsible for the printing, distribution to in-house departments and entry of Goodyear G3 credits for customers.

Gordon Management, LLC 9/2013-3/2016 Accounts Payable Principal (Yardi)

● Responsibilities included checks for 70+ apartment complexes in GA, NC and AL on a daily basis, help with bank reconciliations and month end closings.

● Enter and maintain mortgages, insurances, property and real estate taxes for the properties and resident refunds.

● Entering Journal Entries, Recurring JE’s and payables and assist Property Accountants and Controller.

● Maintain daily cash sheet and bank balances of each property and Interact with high level executives, regional managers and property managers.

● Stop payments and the reissuing of checks, making sure utility bills for the properties are paid in a timely manner.

● Answering emails and phone calls from all property managers, regional managers and executive/owner inquiries regarding properties.

Ernest Communications, Inc. 11/2006-8/2013 Billing Analyst (Omnia)

● Duties were to prepare manual, customized and consolidated billing for national, multi-location accounts such as Hooters, David’s Bridal and Rent-A-Center by entering and verifying order information using Omnia, Microsoft Excel and Access. Ensuring high quality and accurate billing entries for thousands of locations.

● Answered inbound phone calls, responded to emails and calls from customers regarding billing inquiries.

● Research and enter customer inquiries regarding trouble ticket charges, pricing issues and general complaints by coordinating efforts with other departments to gather necessary documentation to resolve customer issues.

● Build internal and external relationships through exceptional problem solving by demonstrating ownership and follow through. Performed other duties as assigned.

Cash Application Analyst-A/R (Omnia)

● Insured proper CABS (Carrier Access Billing Service) cash application for customers with thousands of line items per invoice, such as Verizon, CenturyTel, AT&T, TelePacific Communications and Windstream utilizing Microsoft Excel and the web to upload CABS payments into the TeleSphere billing website. Other duties included researching misapplied, short and over payments.

● Other duties included receiving over 3+ million dollars weekly via Lock Box and mail, wires, credit cards and check-by-phone payments. Also prepared the daily deposits by coding each payment with account information, tallying and copying checks, posting payments to correct customer accounts. Receiving and posting all wire transactions, running customer credit card and check payments through the bank website (NetBanx) and company software (Omina). Handled daily customer payments by phone, collections backup, and reporting incoming cash to managers.

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