Customer Service Quality

Lorenzo Malloy

Imalloy*** @gmail.com

**** ******* ******* *****, **** Washington, Maryland ● 240-***-****

WORK HISTORY

Food and Nutrition Supervisor at Washington Adventist Hospital

November 2017 - Present (8 Years)

• Provided daily operational leadership for the Food Nutrition department Supervised meal preparation, assembly, and delivery for patients, guests, and staff Ensured daily departmental logs and temperature records were maintained Participated in patient and staff rounds to monitor service quality Contributed to multidisciplinary quality and service improvement initiatives Assisted with hiring, training, orienting, and assigning staff Maintained communication with staff to provide updates, feedback, and guidance

Cook Supervisor at Washington Nursing Facility

December 2011 - November 2017 (6.5 Years)

• Ensure all servers have the proper tools needed to help all residents. Prepared employee files for new hires. Making sure all temperatures are accurate and entered by end of service.

Line Cook at The Virginian

December 2010 - December 2011 (1.5 Years)

• Ensureing that dinner is on the line in time for the residents.

EDUCATION

Northwestern High School -

Graduated 6/1989

• General Studies

SKILLS

• Customer Service, 10 years

• Cooking, 12 years

• Food Safety, 10 years

• Leadership, 8 years

• Microsoft Office, 10 years 6 months

• Multidisciplinary Approach

• Service Improvement Planning

• Service Quality, 8 years

• Scheduling, 7 years

• Coaching And Mentoring, 6 years

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