High School Customer Service

Andre Jordan

Indianapolis, IN ***** 317-***-**** **********************@*****.***

Professional Summary

Professional foundation built through U.S. military service after high school (2000–2004), where I developed discipline, structure, and accountability that continue to guide my career. Known for making sound, balanced decisions at the management level without allowing emotions to interfere with judgment, while maintaining empathy and fairness toward employees. My executive leadership training at Butler University strengthened my ability to recognize employee rights, support professional growth, and foster an inclusive and respectful workplace. I lead with consistency and fairness, and as an employee I hold myself to the same standard — following workplace rules, respecting policy, and contributing to organizational goals.

Skills

Transportation & Logistics Management • Customer Relations & Negotiation • Team Leadership & Workforce Development • Safety & Compliance Oversight • Strategic Planning & Problem Solving Work History

Oil Sales Representative & Transport Operator Crystal Clean – Indiana 2024 – Present

- Manage portfolio of car dealerships and manufacturers across Indiana.

- Negotiate contracts, set pricing, and establish recurring schedules.

- Coordinate oil pickups and transport to refinery facilities.

- Independently manage scheduling and customer service delivery. Independent Contractor Medical Supply Delivery – Indiana 2021 – 2024

- Delivered critical medical supplies across Indiana with timeliness and accuracy.

- Built strong relationships with healthcare providers through reliable service.

- Managed operations including scheduling, routing, and client communications. Sr. Manager of Transportation IndyGo – Indianapolis, IN 2014 – 2021

- Directed operations at two major transit facilities with 500+ operators and 30+ supervisors.

- Implemented compliance and safety initiatives reducing incidents.

- Led workforce planning and organizational development strategies. Operations Specialist Amazon – Whitestown, IN 2010 – 2013

- Resolved order and shipping delays ensuring customer satisfaction. Director of Environmental Services The Waters of Irvington – Indianapolis, IN 2007 – 2010

- Managed budgets, payroll, and staff scheduling in healthcare services. Service Manager Wal-Mart Tire and Lube Express – Indianapolis, IN 2004 – 2008

- Supervised daily operations in customer service and automotive support. Education

High School Diploma, Arlington High School – Indianapolis, IN (1999) Certifications & Professional Development

Leadership Development Program Butler University (2019) • Leadership Series IUPUI (2016–2018) • TAPTCO Transit Safety (2020)

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