Customer Service Sales Manager
Resume:
Lori Sansing
Customer Service and Sales Professional
Gainesville, Florida, United States
Summary
An award-winning, Sales and Customer Service Management Professional with experience in all aspects. Demonstrated ability to develop and maintain strong relationships and partnerships through excellent service. Proven success in negotiating contracts and increasing profitability in a highly competitive market. An outstanding team player who works well independently as well as within diverse groups. Able to meet tight deadlines while maintaining high standards for quality and efficiency at all times
Skills and Qualifications
Team Leadership & Motivation: Recruited, hired, trained, and motivated the sales team to meet or exceed sales targets and revenue goals. Sales Strategy Development: Developed and implemented effective sales plans, processes, and strategies to expand the business and identify new opportunities.
Goal Setting & Performance Monitoring: Set realistic sales targets, quotas, and monitor team performance using key performance indicators (KPIs) and CRM tools.
Coaching & Mentorship: Provided ongoing coaching, training, and mentorship to sales representatives to improve their skills and performance. Customer Relationship Management: Built and maintained strong relationships with key clients and stakeholders.
Customer Issue Resolution: Handled complex and escalated customer complaints, questions, and issues that representatives cannot resolve. Skilled in resolving complex issues and implementing effective solutions Market Analysis: Analyzed market trends, sales data, and competitor activities to identify new market opportunities and areas for improvement. Reporting: Prepare and present regular reports on sales performance, forecasting, and progress toward targets to senior management. Collaboration: Work closely with other departments, such as marketing, finance, product development, and customer service, to align efforts and maximize results.
Budget & Contract Management: Participated in developing sales budgets and assisted with negotiating contracts with customers and suppliers. Contact
Gainesville, FL
352-***-**** (Mobile)
************@*****.***
www.linkedin.com/in/lori-sansing-
b677aa24 (LinkedIn)
Top Skills
Outside Sales Problem Solving
Sales Campaigns Sales Processes
Sales Strategy
Interpersonal Skills
Communication
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Tools and Technical Skills
Microsoft Office 365 I Salesforce Delphi I MARSHA I OnQ PM I OnQ R&I I Google Drive
Experience
Pyramid Global Hospitality
Group/Business Travel Sales Manager
May 2025 - Present (5 months)
Hilton University of Florida Conference Center Gainesville FL Scarlett Hotel Group
Director of Sales
May 2024 - May 2025 (1 year 1 month)
Springhill Suites by Marriott Gainesville FL
Naples Hotel Group
Sales Manager
September 2023 - May 2024 (9 months)
Doubletree by Hilton Gainesville FL
Forbes Hamilton Management Company
Senior Sales Manager
July 2019 - July 2023 (4 years 1 month)
Best Western Gateway Grand Gainesville
FL
Meyer Jabara Hotels
Sales and Catering Coordinator
March 2018 - July 2019 (1 year 5 months)
Hilton Ocala Ocala FL
Plantation On Crystal River
Wedding Sales Manager/Conference Services and Event Manager March 2016 - March 2018 (2 years 1 month)
Crystal River FL
Sun Development and Management
Director of Sales
December 2011 - August 2014 (2 years 9 months)
Homewood Suites by Hilton Nashville Downtown
Nashville TN
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Davidson Hotels & Resorts
BTSM/EMM/Sales Manager
August 2008 - November 2011 (3 years 4 months)
Sheraton Nashville Downtown Nashville TN
Columbia Sussex Corporation
Senior Sales Manager
September 2005 - August 2008 (3 years)
Crowne Plaza Orlando Airport Orlando FL
Remington Hotels
National Sales Manager
January 2000 - January 2005 (5 years 1 month)
Sheraton World Resort Orlando, FL
Interstate Hotels & Resorts
Executive Meeting Manager/Catering Sales Manager
March 1994 - January 2000 (5 years 11 months)
Orlando Airport Marriott Orlando FL
Education
University of Central Florida
B.S, Industrial/Organizational Psychology · (1990 - 1993) Page 4 of 4
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