Customer Service Call Center

Jennifer Johnson

*** ********* ** * ******* Station Tx 77840

Phone 281-***-****

Email- ************@*****.***

Profile

Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced Customer Service, Data entry, and Call center specialist and passionate about people. A multi-tasker with a track record of inspiring great customer service and customer satisfaction.

Skills

Excel, power point, word, Access, 10 key, 45 words per minute, Detail oriented, Customer service Driven, self-starter, Analytical, HIPPA Compliant Experience

Home 2 Suites: Front Desk Agent – August 2024 to Present Answered multi-lined phone system, checked in/out guests, and helped in many departments as needed.

Holiday Inn Express: Front Desk Agent – February 2021 to July 2024 Answered multi-lined phone system, checked in/out guests, and helped in many departments as needed.

Dialog Direct: Remote Customer Service Call Center - January 2020 to January 2021 Answered multi-lined phone system, set up accounts, cancelled accounts, and took payments. Also, reported back to management and took notes for all calls and transfers. Dollar General: Assistant Manager - April 2019 to December 2019 Worked for Dollar General for 7 Months, Advanced 3 positions within that time frame and became the Assistant manager. Assisted the store Manager opening/closing store, Also, managed 7 employees under me.

South Texas Personal Care: Non-Skilled Nurse - April 2017 to April 2019 Worked as a non-skilled nurse for 2 years, took care of a disabled persons which of whom cannot walk, Shower, or remember to take medication on their own. Performs daily activities such as errands and shopping.

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Memorial MRI & Diagnostics: Billing and Affidavits Specialist - October 2013 to December 2015

Specialist Fulfilled Billing and Workers Compensation cases, printed medical, billing, and HIPPA for attorney's and 3rd party record retrieval companies. Answered Patient billing questions and took payments. Completed 50 to 100 affidavits per day. Education

Penn Foster College (online): Medical Billing and Coding program – October 2022 New Caney High School: Graduate in 2003

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