Technical Support Application Analyst
Resume:
Plymouth Meeting, PA *****
**************@*****.***
Senior Programmer Analyst
Successful IT professional with 10+ years of development, providing statistical reports, and resolving critical IT issues for large health care and financial facilities. Epic Clarity certified. Interpret and communicate complex IT issues to non-technical clients. Accustomed to handling sensitive, confidential records, including HIPAA. Ability to provide excellent technical support and technical writing.
Work Experience
Report Developer, June 2018 – April 2025
Office Practicum, Ft. Washington, PA
Designed, created, and maintained custom reports.
Developed file extraction queries and provided documentation.
Constructed software using Report Builder and SQL.
Trained and supported clients and in-house Sales and Support Teams.
Performed routine file maintenance, including migration from Firebird to MySQL.
Senior Report Analyst, June 1998 – April 2017
Penn Medicine Radiology, Philadelphia, PA
●Epic Certification in Clarity Data Model – Radiant / Cupid.
●Constructed reports using Microsoft SQL Server, Crystal Reports and Microsoft Excel.
●Supplied RVU, Rev3, and productivity reports for Billing and Administration.
●Provided weekly and EOM monitoring of Health Care System’s activities.
●Converted previous system’s reports from GE’s IDX to Epic.
●Completed multiple data-mining projects. Programmed in Mumps.
Senior Programmer Analyst, April 1997– May 1998
Intracorp, Inc., Philadelphia, PA
●Programmed in VaxBasic and DCL in a VAX/VMS Windows NT environment. Successfully deployed disk utilization and Mosaic Invoicing Payroll projects.
Senior Staff Programmer, May 1995 – April 1997
Synertech, Inc., Philadelphia, PA
●Programmed in Mumps and Code Generator in HSII environment. Developed software in IBC environment and maintained existing KHP software.
Support Programmer/Analyst, August 1992 – May 1995
Users, Inc., Valley Forge, PA
●Programmed in C and Mumps in Unix environment. Prepared specs and technical documentation for new software projects, and retrofitted off-cycle software.
Consultant Programmer, November 1989 – August 1992
Wilson, Hewitt, & Associates, Philadelphia, PA
●Programmed in C and Mbasic. Provided training, customer support, and technical writing.
Systems Support Programming Analyst, March 1987 – November 1989
Brandt, Inc., Ben Salem, PA
●Programmed in C. Provided customer support on banking systems. Worked on designing, updating, and debugging software applications.
Systems Co-op programmer, June 1985 – January 1986, June 1984 – January 1985
IBM, Mechanicsburg, PA
●Created, revised, and debugged system management programs on IBM mainframes.
Volunteer Experience
Kitchen Volunteer, May 2017 – Present
Manna, Philadelphia, PA
Provide support in food preparation, and load trucks for food deliveries to meal recipients.
Education
Bachelor of Science in Computer Science
Millersville University, Millersville, PA
Skills and Certifications
Salesforce CRM, IBExpert, Epic Certified: Clarity Data Model – Radiant / Cupid
Software
Crystal Reports, Report Builder, Microsoft SQL Server, Microsoft Excel
Keith A. Maston
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