Scrum Master Quality Assurance

Sreevidhya Mohan

Etobicoke, Toronto

Ontario – M*B0A1

Email: **********.*****@*****.***

Phone: +1-403-***-****

Canadian PR holder

Results-driven QA professional with 15+ years of experience in Retail, Healthcare, and Networking domains. Skilled in test automation (Selenium, Appium), regression, and UAT, with proven success in reducing manual effort and accelerating release cycles. Experienced in Agile, SAFe, and Waterfall, with strong collaboration across distributed teams. Currently contributing to digital transformation at Canadian Tire through quality assurance of associate-facing retail applications.

Accomplishments & Certifications

SAFE Agilist - 2022

Certified Scrum Master (CSM) - 2020.

Agile Certified Professional (PMI-ACP) - 2014.

Microsoft Certified: Azure Fundamentals (AZ-900) - 2020.

Microsoft Certified: Azure Data Fundamentals (DP – 900) - 2020.

Certificate of Excellence in QA – HP Houston.

Successfully led a defect-free Oracle upgrade for a healthcare release for a service company, winning projects which is part of yearly managed releases for the team.

Skills

Testing & QA

Functional, Regression, SIT, UAT, Beta Testing

Test Planning, Test Strategy, Test Estimation

Defect Management, RCA, Risk Mitigation

Automation: Selenium, Appium, QTP

Tools: Rally, HP ALM/Quality Center, VSS

Agile & Project Coordination

Scrum & SAFE frameworks

Sprint planning, retrospectives, stakeholder communication

Onsite/Offshore coordination

Steering committee presentations

Metrics tracking & continuous improvement

Process Audits done for projects in the Analytics Domain.

Projects

Canadian Tire Corporation, Toronto, ON

Quality Analyst Feb 2022 – Sep 2025

Led QA efforts for the migration of 6+ employee-facing mobile applications across retail domains, including Product Lookup, Inventory Management, and Customer Support.

oLed a team of 3 testers across 2 agile squads.

oConducted testing across various models of enterprise mobile devices such as Zebra TC52, TC52AX, TC53, and Honeywell, focusing on barcode scanning and performance.

oSpearheaded automation of critical test cases using Appium, reducing manual testing efforts by 60%.

oOperated within a Scaled Agile Framework, logging over 200 critical and 100 minor defects across QAT, Regression, and UAT phases.

oCollaborated with Business Analysts and Product Owners during application maintenance and employee training phases.

Independently managed Android upgrade testing for 8 legacy applications, learning and executing within 4 weeks with minimal onboarding.

Proactively identified UX issues during design, contributing to more refined and efficient user stories.

Led test data creation efforts across frontend and backend teams, streamlining test execution.

Supported NextGen device PoC by rapidly testing key applications on new hardware.

Active participant in Agile ceremonies, including Sprint & PI Planning, Retrospectives, and daily stand-ups

Worked with the in-house AI-driven internal tool to intelligently generate and refine test cases, while cleaning up redundant and invalid tests from a decade-old QA repository.

Leveraged Postman to validate API data and integration reliability, enhancing defect detection effectiveness.

Cognizant Technology Solutions, Bangalore & Canada

Software Process Analyst / Scrum Master / QA Lead May 2010 – Jan 2015

Drove process audits across the Analytics vertical, uncovering key risk areas and improving compliance by 20% through tracked mitigations.

Served as Scrum Master for Agile QA team (NetApp), managing onsite-offshore (1:10) model and ensuring 95% on-time sprint delivery.

Coordinated QA delivery for ESI Canada, leading managed releases with 100% defect-free production record over 2 years.

Partnered with client Directors/Managers to present status reports and quality metrics, strengthening executive confidence and stakeholder alignment.

Mphasis (HP Account), India & Houston, TX

QA Lead / Senior Systems Engineer Apr 2001 – Jul 2009

Helped manage QA for HP Insight Software DVD release, integrating 18 products with a 35-member team, delivering on schedule with zero critical defects.

Designed and executed 500+ test cases across Windows, Linux, and HPUX, ensuring cross-platform reliability.

Optimized test environments by configuring virtualization layers (MSVS, GSX, ESX), cutting environment setup time by 30%.

Recognized with HP Certificate of Excellence for outstanding quality delivery on large-scale enterprise applications.

Education:

Bachelor of Technology in Electronics & Communication Engineering

Calicut University, India 2000

References: Reference available upon request.

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