Customer Service Representative

NELSON HOLCOMBE

** ******** **, *******, ** *****

404-***-**** **************@*********.***

PROFESSIONAL SUMMARY

Results-driven professional and U.S. Army veteran with over 15 years of diverse experience in recruitment, account management, logistics, and sales. Skilled in client relationship management, full-cycle recruiting, new business development, and operational support. Adept at streamlining processes, meeting quotas, and building lasting partnerships across multiple industries. Strong communicator and strategic planner with a commitment to delivering high-quality results.

CORE COMPETENCIES

Full-Cycle Recruiting Customer & Client Relationship Management Account Management & Sales Onboarding & Talent Acquisition

Program & Vendor Management Strategic Planning & Logistics ATS Proficiency CRM Systems Public Speaking B2B Sales

PROFESSIONAL EXPERIENCE

Merchandiser Topcu – Stone Mountain, GA

March 2021 – August 2025

Coordinate and maintain inventory presentation and product placement for high-quality tile and stone materials.

Support showroom and warehouse operations to ensure timely and accurate restocking and displays.

Collaborate with logistics, sales, and customer service teams to improve merchandising efficiency and product accessibility.

Maintain a clean and organized product display area, contributing to improved customer satisfaction and sales conversion.

Commercial Truck Driver Werner Enterprises – Atlanta, GA

April 2018 – October 2019

Delivered high-value freight across southeastern U.S., ensuring 100% on-time delivery without incidents.

Operated intermodal, refrigerated, and dry box trailers, maintaining DOT compliance and accurate travel logs.

Recommended process improvements that enhanced operational efficiency and customer satisfaction.

Military Field Admissions Representative Wyotech – Conyers, GA

March 2017 – January 2018

Recruited 22 veteran students into nationwide technical programs, generating over $500K in admissions revenue.

Advised candidates on benefits including GI Bill eligibility to address financial concerns and increase enrollment.

Outside Sales Representative Lawson Products – Conyers, GA

July 2016 – March 2017

Managed territory sales and customer accounts, focusing on retention and new business acquisition.

Successfully reopened multiple dormant accounts and expanded client base.

Resource Manager (Seasonal / Remote) Cortech International – Conyers, GA

Oct 2015 – Jan 2016 & Nov 2017 – Feb 2018

Managed sub-vendor program for UPS hiring needs via IQNavigator platform.

Filled over 85% of staffing requests, maintaining strong client relationships and meeting critical timelines.

Recruiter / Account Manager (Remote) Assurgent Medical Staffing / Doctors Associates – Atlanta, GA

April 2013 – August 2015

Recruited medical professionals for government facilities; maintained 100% emergency physician coverage.

Managed client accounts, accounts receivable, and nationwide prospecting for new contracts.

Recruiter JBR Resources (Remote) – Atlanta, GA

March 2012 – March 2013

Recruited specialized professionals (e.g., physicians, chaplains) for Air National Guard nationwide.

Managed up to 100 recruiting orders at once, meeting SLAs and client expectations.

Event Planner Military Personnel Services Corporation – Atlanta, GA

April 2011 – February 2012

Coordinated Yellow Ribbon events for deploying/redeploying military personnel and their families.

Managed vendor relationships, contracts, and logistics for large-scale military events.

Healthcare Recruiter Military Personnel Services Corporation – Atlanta, GA

August 2010 – April 2011

Recruited healthcare professionals for the National Guard across the Southeastern U.S.

Opened new markets and exceeded aggressive hiring goals through strategic outreach.

U.S. Army Recruiter United States Army – Various Locations

June 1997 – January 2005

Recruited healthcare professionals for Army service through direct outreach, events, and partnerships.

Led prospecting efforts across campuses, organizations, and community events.

EDUCATION

Bachelor of Business Administration

Marketing and Management

Mercer University – Atlanta, GA

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