Customer Service Representative
Resume:
Tatianna Pritchett
Wilmington, DE *****
**********@*****.***
Professional Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Work Experience
Customer Service
FS.COM-New Castle, DE
March 2023 to Present
Responding to customers via phone, email and chat. Providing information about products,connectivity solutions, orders, quotes and certification applications. Processing order payments.
Escalating tier 2 requests.
Supervisor
MVJ Athletics-Newark, DE
November 2019 to March 2023
· Screening Receiving phone calls in a courteous and timely manner, determining the nature of requests and providing the information required.
· Distributing and balancing the workload among employees in accordance with established workflow or job specialization.
· Preparing a wide variety of administrative reports and documents for supervisor review.
· Create and complete intake forms for new customers.
· Assisting with any customer related requests and issues.
· Process payroll documents.
· Greeting our clients in a polite and professional manner
· Monitoring, confirming and canceling meeting requests for clients.
· Perform minor computer related troubleshooting.
· Serving as the first and primary point of customer contact. Customer Service Representative
USIG-Wilmington, DE
September 2016 to November 2019
· Translating for the installers to effectively communicate with the customers
· Answering multi line phone
· Track installers estimated time of arrival and advise customers
· Inform customers how to properly prepare for the install
· Collect installers installation completion tickets Loan Assistant Receptionist
PRMI-Newark, DE
March 2016 to August 2016
· I answered incoming phones (multiple lines), resolved customer inquiries within prescribed authority, and when necessary direct calls to the loan officers.
· I schedule appointments for loan officers.
· I responded to written inquiries to loans, and prepaid correspondence and memos.
· I provided assistance to commercial, consumer and branch loan officers.
· Prepared and maintained applications in process/pipeline reports.
· Customer service for the people that came in.
· I obtained information for ordering appraisals, reports, credit reports, insurance information, etc. Education
Delaware Technical Community College-Wilmington, DE 2015
Delaware State University-Dover, DE
2011 to 2012
Glasgow High School-Newark, DE
2007 to 2011
Skills
• Fax/Copy Machines (10+ years)
• Project leadership (4 years)
• Presentation skills
• Business development
• Google Docs (4 years)
• Medical records
• Customer service (10+ years)
• Clerical experience
• Events management (4 years)
• Proficient in all Microsoft systems (4 years)
• Translation (10+ years)
• Typing (40-50 WPM) (2 years)
• Conflict management
• Human resources (4 years)
• Account management
• Fluent in Spanish (10+ years)
• Intake
• Leadership (4 years)
• Project coordination (4 years)
• Case management (2 years)
• Microsoft Excel (4 years)
• Communication skills (10+ years)
• Supervising experience (4 years)
• Office management (4 years)
• Windows (2 years)
• Editing
• Accounting
• Office experience (8 years)
• Typing (10+ years)
• Customer relationship management (6 years)
• Negotiation
• Records management (4 years)
• Mentoring
• HIPAA
• Microsoft Office (4 years)
• Live chat (2 years)
• Recruiting (4 years)
• Personal assistant experience
• Accounts receivable
• Management (4 years)
• Sales
• Google Suite
• Outstanding written and oral communication skills
• Multi-line phone systems
• Excellent Customer Service (10+ years)
• Medical scheduling
• CRM software (2 years)
• Front desk (4 years)
• Project management
Languages
• Spanish - Fluent
Certifications and Licenses
Driver's License
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