It Support Technical
Resume:
CV
Prabhu Paulraj
***********@*****.***
Erode, Tamil Nadu, India
Professional Summary
Detail-oriented and technically skilled IT Support Specialist with over 7 years of Helpdesk experience in resolving Windows and Mac OS issues, user account administration, system imaging, and enterprise software support. Proven ability to handle technical troubleshooting, remote desktop assistance, and user training in high-paced, customer-focused environments. Seeking a Remote IT Technician II position to contribute to a global tech team. Core Skills
● Windows & Mac OS Troubleshooting
● Helpdesk & Remote Technical Support
● Office 365 Administration
● Active Directory Management
● Application Deployment & Imaging
● User Profile & Account Management
● Backup & Endpoint Security Tools
● Mobile Device Support (MDM)
● Ticketing Systems (Zendesk, Freshdesk)
● Excellent Communication Skills
Professional Experience
Team Lead
Infosys – Coimbatore, Tamil Nadu
July 2021 – Present
● Delivered L1/L2 support to 100+ users in Windows & Mac OS environments
● Troubleshoot hardware/software issues, printer setups, VPN, and remote access
● Managed user accounts via Active Directory, Exchange & Office 365 Admin Center
● Supported software: MS Office, Adobe Suite, antivirus, backup tools, conferencing apps
● Performed PC imaging and deployment using Clonezilla & Windows Deployment Services
● Tracked inventory and helpdesk tickets via Freshdesk RANM College – Erode, Tamil Nadu
Jan 2020 – Match 2021
● Responded to user queries via phone, email & remote tools (AnyDesk, TeamViewer)
● Diagnosed issues with software crashes, network connectivity & browser errors
● Installed/updated OS, drivers, and basic security tools
● Provided user education on safe computing & troubleshooting basics KVIS Computers – Coimbatore, Tamil Nadu
July 2014 – March 2019
● Provided first-level technical support to end-users through phone, email, and remote access tools (AnyDesk, TeamViewer)
● Identified and resolved issues related to operating systems, application performance, and basic hardware malfunctions
● Performed installation, configuration, and updates of Windows OS, drivers, and essential third-party software
● Conducted routine system maintenance and troubleshooting for LAN/WAN connectivity and printer issues
Skill Park – Erode, Tamil Nadu
July 2011 – March 2014
● Performed SPSS software installation, configuration, and support for academic research and data analysis
● Assisted faculty and students with research paper formatting, editing, and technical submission support
● Handled student laptop troubleshooting, including OS issues, software errors, and performance tuning
● Installed and configured essential academic tools, antivirus, and productivity software across student systems
Education
MPhil in Information Systems
Bharathiar University – Coimbatore, Tamil Nadu
Graduated: 2018
MBA in Information Systems
Bharathiar University – Coimbatore, Tamil Nadu
Graduated: 2010
Certifications
● Cisco Certified Network Associate – KGISL
● Microsoft Azure Fundamentals (AZ-100) – Microsoft 2023
● Diploma in Hardware and Networking Professional - SRM Radiant Additional Details
● Availability: Immediate
● Work Preference: Full-time remote
Contact this candidate