Patient Care Supply Chain

KEYOTA ADKINS

Houston, TX 504-***-**** ********@*****.***

SUMMARY

Detail-oriented healthcare and warehouse management professional with over 10 years of experience in pharmaceutical warehousing, healthcare logistics, and patient care. Expert in inventory optimization, regulatory compliance, and DEA audit readiness, ensuring seamless supply chain operations and accurate medication handling. Proven ability to lead teams, streamline processes, and implement safety protocols to enhance productivity and minimize errors. Skilled in coordinating with healthcare providers, managing prescription fulfillment, and maintaining meticulous records to uphold the highest standards of patient care. Known for problem-solving in fast-paced environments, driving continuous improvement, and delivering exceptional service.

SKILLS

● Flexibility

● Attention to Detail ● Problem-Solving ● Time Management ● Communication

● Critical Thinking Multitasking

● Work Ethic

● Customer Service

● Adaptability

Interpersonal Skills

EXPERIENCE

● Conflict Resolution ● Process Improvement ● Decision-Making ● Team Collaboration

Distribution Center Warehouse Manager 01/2021 to 06/2025 PCCA Elkridge ● Spearheaded monthly cycle counts and annual physical inventory audits, ensuring 99% inventory accuracy while minimizing discrepancies and stock variances. Utilized QAD software to track inventory levels and execute replenishment orders.

● Ensured strict adherence to OSHA, FDA, and company compliance standards by maintaining accurate documentation, managing audits, and overseeing proper handling of damaged/defective goods to mitigate financial losses.

● Oversaw daily inbound and outbound shipments, handling 140+ packages per day, verifying order accuracy, and optimizing warehouse layout for efficient storage, retrieval, and shipping processes.

● Trained and mentored new hires, implementing cross-training initiatives to enhance workforce adaptability, leading to a 15% increase in overall warehouse productivity, and operational efficiency.

● Provided rapid responses to customer inquiries and inventory concerns, ensuring on-time shipments, and accurate fulfillment. Proactively managed returns and resolved issues to maintain high customer satisfaction ratings.

Health Care Provider 04/2018 to 01/2021 Compassionate Care Healthcare Houston, TX ● Assisted patients with daily living activities, including bathing, grooming, meal preparation, feeding, and mobility support, ensuring comfort and safety.

● Administered and monitored medications, tracked patient progress, and reported any changes in physical or mental condition to healthcare professionals.

● Maintained a clean, safe, and organized environment by assisting with household tasks and hygiene, enhancing the overall quality of life for patients.

● Observed and documented patient conditions, including vital signs and emotional well-being, ensuring timely communication with medical teams for proactive care.

● Provided compassionate emotional support, actively listened to patients' concerns, and strived to meet their individual healthcare needs and personal goals.

Quality Control Specialist/Production Assistant 02/2019 to 01/2020 2020Exhibit Houston, TX ● Initiated and assisted with deviation investigations, performing dimensional inspections on fabricated parts using a variety of measuring and gauging instruments to ensure compliance with specifications.

● Created manifests and tasks for various departments by converting blueprints into Excel, while efficiently managing day-to-day administrative tasks as a liaison between production control and manufacturing.

● Maintained accurate inspection records and documentation, conducted incoming material inspections, and captured product photos to identify and report defects.

● Implemented and improved quality control procedures, identifying and troubleshooting equipment issues and defects to optimize production efficiency, and reduce downtime.

● Participated in routine visual inspections, thoroughly examining materials and finished products to ensure adherence to quality standards and prevent potential defects.

Quality Assurance/Control: Documentation Clerk 03/2017 to 05/2018 AmerisourceBergen, PharMedium Sugarland, TX ● Managed tracking, logging, and version control of technical documents in compliance with business SOPs and cGMP standards, ensuring 100% accuracy in documentation lifecycle management.

● Conducted final reviews of completed batch records, preventive maintenance logs, and Critical Systems Documentation, reducing shipment delays by 15% through proactive error identification.

● Supported regulatory inspections by efficiently filing, retrieving, and organizing documentation for end-of-night reporting using Microsoft Word and Excel, improving retrieval times by 20%.

● Maintained orderly records of physical and electronic documents, distributing updated versions and securely discarding obsolete records, ensuring document compliance and audit readiness.

● Developed and edited template blueprints to reflect changes in service lines or new developments, collaborating with cross-functional teams to implement process improvements that boosted operational efficiency by 10%.

Healthcare Provider 07/2016 to 02/2017 Anointed Angels San Antonio, TX ● Delivered comprehensive preventive, curative, and rehabilitative healthcare services, monitoring patient vitals (blood pressure, temperature, heart rate) and assisting with medication management, leading to a 10% improvement in patient health outcomes.

● Assisted patients with daily living activities, including bathing, dressing, grocery shopping, and transportation to medical appointments and recreational activities, enhancing patient quality of life and well-being. ● Monitored patients with chronic and acute conditions, identifying early signs of health deterioration and coordinating with healthcare teams to prevent complications, reducing hospital readmission rates by 15%. ● Implemented structured discharge planning processes, educating patients and families on at-home care routines and medication adherence, resulting in improved patient recovery and decreased post-discharge issues. ● Collaborated with multidisciplinary healthcare teams to develop personalized care plans, leveraging patient health records and digital monitoring tools to ensure optimal treatment and care continuity.

Inventory Specialist-Assistant Warehouse Manager 01/2013 to 05/2016 PCCA Henderson, NV ● Managed daily inventory operations, conducting cycle counts with wrist/hand scanners, reconciling discrepancies, and reporting shortages or damages to QA, achieving a 98% inventory accuracy rate.

● Oversaw shipping and receiving processes, handling over 130 packages per day, coordinating with local FedEx offices, and enforcing order cut-off policies to ensure 100% on-time shipments.

● Collaborated with Logistics and Material Management Managers to forecast warehouse needs, streamline material movements, and optimize storage, leading to a 15% reduction in order fulfillment times.

● Supervised team performance through daily, weekly, and monthly evaluations, conducting training, performance appraisals, and disciplinary actions, resulting in a 20% increase in team productivity.

● Maintained IT systems and resolved technical issues by coordinating with Houston IT, ensuring uninterrupted warehouse operations and adherence to quality procedures and SOPs.

Provider Caregiver 01/2008 to 05/2014 Hope HealthCare, INC Houston, TX ● Provided personalized in-home care, including bathing, cleaning, meal preparation, feeding, mobility assistance, and medication management, resulting in a 15% improvement in patient well-being.

● Managed patient schedules and coordinated transportation to medical appointments and community activities, ensuring 100% on-time arrivals and continuity of care.

● Developed customized recreational activities aligned with patients' interests and abilities, boosting mental stimulation and enhancing emotional health.

● Monitored patient conditions, promptly reporting changes to healthcare providers and family members, reducing emergency incidents by 10% through proactive care.

● Maintained accurate daily care logs and medication records, leveraging electronic health documentation tools to ensure compliance with healthcare regulations and improve care coordination.

Sales Associate/Cashier 11/2012 to 12/2013 Wal-Mart Houston, TX ● Assisted customers with product inquiries, purchases, and returns while operating cash registers and POS systems, ensuring accurate transactions and reducing checkout times by 20%.

● Built lasting customer relationships by delivering personalized service, resolving issues, and promoting relevant products, contributing to a 15% increase in repeat business.

● Organized in-store promotions and events, coordinating with management to drive foot traffic and boost sales by 10% during peak shopping periods.

● Managed inventory replenishment, restocking shelves, and maintaining product displays to enhance store presentation and optimize the customer shopping experience.

● Collaborated with team members to meet and exceed sales targets, using upselling and cross-selling techniques to maximize revenue and enhance customer satisfaction.

Client Service Representative 9/2011 to 10/2012 Health Help Katy, TX ● Managed client interactions, maintaining detailed records of communications and preferences in CRM systems, leading to a 20% improvement in personalized service and client retention.

● Handled account inquiries, resolved customer complaints, and processed procedure requests for imaging services (MRI, PET scans, nuclear scans), ensuring 100% accuracy in scheduling and order fulfillment. ● Scheduled appointments for diagnostic imaging procedures, coordinating with doctors and imaging facilities, reducing appointment wait times by 15%.

● Performed accurate data entry, including clinical notes, and identified and resolved account discrepancies, enhancing data integrity and reducing billing errors by 10%.

● Adapted to rapidly changing workflows and healthcare policies, proactively implementing new processes to maintain service quality and meet evolving client needs.

Pharmacy Clerk 05/2008 to 08/2011 Lone Star Pharmacy Sugarland, TX ● Processed medication orders by entering prescription data into pharmacy management systems, accurately sorting and organizing medications by facility, reducing processing errors by 15%.

● Managed inventory by identifying and matching NDC numbers, receiving purchase orders, and restocking shelves, maintaining 100% medication availability and preventing stockouts.

● Prepared and labeled prescriptions with correct dosage, side effects, and refill instructions, verifying accuracy and contributing to a 20% reduction in medication errors.

● Recommended over-the-counter products based on customer needs, enhancing patient care and contributing to a 10% increase in front-end sales revenue.

● Maintained a clean, organized pharmacy environment, adhering to health and safety regulations, while implementing a streamlined record-filing system that improved prescription retrieval times by 25%.

EDUCATION

Bachelor of Science: Health and Wellness Purdue University West Lafayette, IN

CERTIFICATIONS

● DGM USA Training Institute (IATA)

● GMP, cGMP Trained

● The National Society of Leadership and Success (NSLS)

● Hazmat Trained

● Designated Rep. License Drug Wholesaler

Contact this candidate