Front Desk Customer Services

Name: Ruramai Madoyi

Address: House No. ***

Shumba Street

Mucheke A

MASVINGO

Telephone Number: +263*********/+262*********

Email address: *************@*****.***

PROFILE

I am an experienced Front Desk Officer who is very passionate in delivering exceptional customer services and working efficiently in a fast paced environment. With my excellent communication skills and warm demeanour l assure you that l am well equipped to manage the front desk operations and handle customer inquiries in an outstanding manner.

PERSONAL DETAILS

Name Ruramai

Surname Madoyi

I D No. 22-211061 G27

Sex Female

Age 43

Marital Status Female

Nationality Zimbabwean

Religion Christianity

Core Skills and Competencies

Ability to work independently

Excellent communication skills and customer service skills

Flexible and enthusiastic

Ability to organize, plan and multi-tasking

Empathy and endurance

Basic computer skills and knowledge of software applications.

Friendly and approachable

EDUCATION AND QUALIFICATION

o National Certificate in Secretarial Studies (Masvingo Poly Technical College 2019)

EMPLOYMENT HISTORY

MESSENGER GREAT ZIMBABWE UNIVERSITY (2010 TO 2021)

Key responsibilities

Delivering mail and packages

Handling confidential information

Managing delivery routs

Managing mail record books

Respond promptly to customer inquiries and resolve issues

SECRETARY GREAT ZIMBABWE UNIVERSITY (2022 TO DATE)

Main Job Tasks and Responsibilities

Prepare and manage correspondence, reports and documents.

Organize and coordinate meetings, workshops, travel arrangements.

Take, type and distribute minutes of meetings.

Maintain schedules and calendars.

Arrange and confirm appointments.

Handle incoming mail and other office materials.

Set up and maintain filing systems for the department.

Communicate verbally and in writing to answer inquiries and provide information.

Coordinate the flow of information both internally and externally.

Operate office equipment.

Manage office space.

Secondary Level: January 1996- November 1999

Five O` Levels

English C

Science C

Shona B

Commerce C

Bible Knowledge C

REFERENCES

Tsitsi Machengere Privilege Maposa

Assistant Registrar, Human Resources Assistant Registrar, Central Services Department

Great Zimbabwe University Great Zimbabwe University

Telephone: 078******* Telephone: 077*******

Contact this candidate