Customer Service Sales Assistant
Resume:
Aaqilah Hussain
Birmingham
*********@*****.***
Personal Profile:
I am a highly motivated and adaptable individual with a strong work ethic and a passion for delivering excellent customer service. My ability to quickly learn new skills allows me to thrive in fast-paced environments, whether working independently or as part of a team. I take pride in my strong organisational skills, ensuring that I manage my time efficiently and complete tasks to a high standard.
With hands-on experience in retail, hospitality, and food service, I have developed exceptional communication skills, problem-solving abilities, and attention to detail. I am committed to providing customers with a positive experience, always striving to go above and beyond expectations. My ability to handle multiple responsibilities, work under pressure, and maintain professionalism in all situations makes me a valuable addition to any team.
Work Experience:
B&M Bargains – Sales Assistant (November 2021 - March 2025)
As a Sales Assistant at B&M, I was responsible for ensuring the store was well-organised, assisting customers, and meeting sales targets through product promotion and excellent service.
●Provided high-level customer service, assisting with purchases, returns, complaints, and product knowledge.
●Arranged and maintained store displays, ensuring products were neatly presented and well-stocked.
●Processed transactions, refunds, and exchanges, handling cash and card payments securely.
●Assisted in unpacking deliveries and stock replenishment, ensuring shelves were consistently stocked.
●Engaged in upselling and promotional activities, highlighting special offers to increase sales.
●Maintained awareness of security protocols, preventing theft and ensuring customer safety.
●Answered customer and supplier inquiries, providing accurate information about product availability and store policies.
Springhill high school - Kitchen Staff (Sept 2018 - October 2021
As my role as kitchen staff I was responsible for food preparation, safety and hygiene.
•Preparing ingredients
•Disposing of waste
•Maintaining a clean kitchen
•Stocking and organizing
•Monitoring food storage temperatures
Skills & Attributes:
Customer Service Excellence – Proven ability to provide friendly and professional service, resolving queries and complaints effectively.
Time Management & Organisation – Skilled at prioritising tasks to maintain efficiency in busy environments.
Communication & Teamwork – Strong ability to collaborate with colleagues to achieve business goals and enhance workplace morale.
Cash Handling & Transactions – Experienced in operating tills, handling payments, and maintaining financial accuracy.
Stock Management – Proficient in monitoring stock levels, organising displays, and unpacking deliveries.
Adaptability & Fast Learning – Quickly adapts to new roles, responsibilities, and working environments.
Attention to Detail – Ensures accuracy in financial transactions, stock replenishment, and compliance with health and safety regulations.
Hobbies & Interests:
Fitness & Wellbeing – Enjoy staying active through gym workouts and outdoor activities.
Reading & Personal Development – Interested in self-improvement books and learning new skills.
Socialising & Networking – Love meeting new people and building strong relationships.
Cooking & Baking – Enjoy experimenting with new recipes and improving my culinary skills.
Music & Entertainment – Passion for music, attending events, and exploring different genres.
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