Customer Service Personal Support

Denneil Gordon

Phone: 437-***-**** Email: ****************@*****.*** Location: Toronto, ON

PROFESSIONAL SUMMARY

Dedicated and adaptable professional with a solid background in customer service, personal support care, and retail operations. Known for delivering friendly and efficient service while thriving in fast-paced, physically demanding environments. Demonstrates strong interpersonal and communication skills developed through working with diverse populations and team settings. Brings hands-on experience in cash handling, inventory management, and daily living assistance, supported by certifications in Food Handling and First Aid & CPR. Recognized for reliability, punctuality, and a strong work ethic, with a consistent record of maintaining organization, safety, and quality standards.

KEY SKILLS

Customer Service & Communication: Friendly service, teamwork, problem-solving.

Physical Work & Efficiency: Heavy lifting, fast-paced work, organization.

Technical & Practical Skills: Cash handling, machine operation, cleaning/sanitizing.

Reliability & Work Ethic: Punctuality, adaptability, attention to detail.

Certifications: Food Handler, First Aid & CPR.

WORK EXPERIENCE

Personal Support Worker Above & Beyond Home care, Hannon, ON 02/2024 – 06/2025

Assisted with meal preparation and feeding to ensure proper nutrition for clients.

Performed basic housekeeping tasks to maintain a clean and organized living space.

Supported patients with daily living activities such as bathing, grooming, and dressing to promote personal hygiene and comfort.

Assistant JVS job training program, North York, ON 02/2022 – 10/2023

Learned new skills to build professional competence and enhance employability.

Communicated and socialized with individuals from different cultures to develop interpersonal and cross-cultural skills.

Studied how to invest in businesses to gain foundational knowledge of entrepreneurship and financial growth.

Cashier/Shelf stocker Shoppers Drug Mart, North York, ON 01/2020 – 11/2021

Maintained store cleanliness and organization to promote a positive shopping experience for customers.

Unpacked, coded, and routed goods to appropriate storage areas to ensure accurate inventory placement.

Maintained internal manual and computerized record-keeping systems to support operational efficiency.

Inspected products for damages or defects and replaced items to uphold quality assurance standards.

Recorded and verified incoming and outgoing shipments to ensure accurate inventory control.

Interacted with customers regularly, answered inquiries, and provided information on procedures or policies to enhance customer satisfaction.

Monitored checkout stations to ensure they were adequately stocked and staffed appropriately to support efficient operations.

Cashier Wamington restaurant, St. John's, Antigua 01/2017 – 09/2019

Delivered exceptional customer service by greeting and serving customers in a timely manner to increase customer satisfaction.

Operated effectively in a fast-paced environment to achieve high performance results.

Resolved customer complaints by listening attentively, investigating concerns, and developing effective solutions to maintain positive customer relationships.

Handled client complaints in a professional and friendly manner to preserve customer loyalty.

EDUCATION

Grade 11 Jennings Secondary School, St.John’s, Antigua 2019

CERTIFICATIONS

CPR/First Aid City College, Toronto, ON 2024

Food Handler Certificate Multipurpose Center, St.John’s, Antigua 2016

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