Customer Service Call Center

Ahmed Sayed

Cairo, Egypt +20-155-***-**** **************@*****.*** LinkedIn

n Objective

Fluent English speaker and motivated MPharm student at the University of Hertfordshire with excellent communication and problem-solving skills. Experienced in customer service, healthcare, and marketing. Seeking a remote Customer Support / Call Center position to deliver positive customer experiences, resolve issues efficiently, and contribute to team success while gaining professional development.

n Skills

- Languages: Native Arabic, Fluent English (C1)

- Customer Service: Active listening, empathy, conflict resolution, professional communication

- Healthcare Knowledge: Pharmacy background, hospital work experience, patient interaction

- Tech Skills: Microsoft Office, Google Workspace, CRM tools (Zendesk, Freshdesk basics), fast typing (60+ wpm)

- Soft Skills: Patience, teamwork, adaptability, ability to remain calm under pressure

- Time Management: Able to handle responsibilities alongside academic work; flexible with shift schedules

n Education

University of Hertfordshire (UH) – Hatfield, UK

Bachelor of Pharmacy (MPharm) — 3rd Year Student

Expected Graduation: 2027

n Experience

Marketing Intern – Eva Pharma (Cairo, Egypt — Summer 2024)

- Supported marketing campaigns and product promotions.

- Conducted research on customer behavior and market trends.

- Collaborated with team members on strategic presentations. Hospital Assistant – Future Specialized Hospital (Cairo, Egypt — 2023)

- Assisted staff in daily operations and patient support.

- Learned about healthcare processes and patient communication.

- Gained hands-on experience in a professional medical environment. Customer Service Crew Member – Subway (Cairo, Egypt — 2022)

- Handled customer orders and ensured service satisfaction.

- Managed payments, complaints, and fast-paced operations.

- Built teamwork and multitasking skills in a high-pressure setting. Freelance Tutor (Part-time) – Cairo, Egypt (Jan 2023 – Present)

- Taught English conversation and grammar to high school students.

- Helped students improve speaking fluency and academic writing.

- Adapted lessons to individual learning needs and goals. Volunteer – Student Club Organizer – University of Hertfordshire (Sep 2022 – Jun 2023)

- Assisted new students during orientation and answered their inquiries.

- Organized events and coordinated communication between members.

- Gained experience in problem-solving, teamwork, and customer-style interaction. n Additional Information

- Reliable laptop and high-speed internet connection for remote work.

- Comfortable with email, chat, and phone-based support systems.

- Available for flexible hours, including evenings and weekends. n References

Available upon request.

Contact this candidate