Customer Service Representative

Jessa Hill

Customer Service Representative

440-***-**** ***********@*****.*** North Ridgeville, OH

Summary

Dedicated and diligent professional with 2 years of experience successfully customer service representative. Possessing strong communication, time management and problem-solving skills. Have strong positive feedback of customers' satisfaction.

Experiences

Company Name: Qualfon, Inc Philippines

Customer Service Representative 2022-2023

Qualfon Inc, is a customer call center that handles travel bookings and cancellations of vocational travel spots around the world. I worked as customer service here under the activity provider called GetYourGuide responsible with handling new and old booking, cancellations, rescheduling, and refunds that the customers have done or would like to do in the future.

●Handle emails of requests

●Online chat support of customers

●Inbound and outbound call requests for customers service

Education

Lorain Community College

Associates Degree of Nursing 2025-present

Skills

Google Docs Microsoft Teams

Microsoft Excel Microsoft Outlook

Communication Skills (Active Listening) Fluent in English and Filipino Language

Awards

Top Agent for Customer Satisfaction

With Honors for High School

Contact this candidate