Computer Science M A

ONEEL DILIP CHAUHAN

Staten Island, NY ***** • 347-***-****

************@*****.*** Linkedin

EDUCATION

The City University of New York, College of Staten Island

• Bachelor of Science Degree in Computer Science, Summer 2019

• Associate in Applied Sciences, Spring 2018

COURSEWORK / TECHNICAL SKILLS

C++ Operating Systems Info/Data Structures Python

Java Software Design Switching Theory Assembly

Programming Operating Systems

C++, Java, Python, and Assembly Unix, Mac OS, and Windows WORK EXPERIENCE

Maimonides Medical Center, Brooklyn, NY

Accounts Team Lead 11-2023- Present

• Managed user accounts and group policies, folder access, and security settings with Active Directory.

• Created and maintained user accounts.

• Managed team of three employees for user account provisioning

• Onboarding and offboarding users

• Using Active Directory in tandem with Exchange Admin Console for email addresses, distribution groups and shared inboxes, Duo Admin Console for multifactor authentication and Airwatch for mobile device management PC Technician 7/2020- 11/2023

• Support wide range of users with technical problems

• Provide broad-based customer service, specializing in user satisfaction

• Imaging PCs, workstations, and laptops, installing software and drivers

• Desktop Support including, hardware, software, connectivity to network/domain

• Citrix install and setup for remote use and applications that are nor installed locally on inhouse PCs

• VDI desktop and 2F authentication for remote users to have access to all inhouse/locally installed applications

• Printer support, joining to network/domain, patching in data closet, setting subnet, gateway, and IP, building on server and mapping on PCs

• Outlook support for mobile devices, local installs on PCs, profile recreations, delegating access to mailboxes and calendars

• Webex Meetings and Teams, installing software, testing with user, scheduling meetings, testing camera, microphone, and speakers

• Network support, patch panels, switches, PoE, static and dhcp devices, UPS battery maintenance and replacement Provident Bank Headquarters, Islip, NJ

Help Desk (Contract via Net Source) 1/2020- 2/2020

• Backed up user’s data, programs, and settings

• Collected PCs from users and logged their serial numbers and removed them from Active Directory

• Replaced hard drives with solid state drives and increased RAM memory if needed

• Installed new operating systems and updated the bios

• Activated the company’s local security program, added newly built PCs to Active Directory and Domain Group

• Deployed new PCs to users and retrieved stored data, programs, and settings

• Logged new PC serial number and updated the inventory with accurate information

• Completed this process for over 150 PCs

P.S.39, Staten Island NY

Technical Support Intern 8/2018- 6/2019

• Provided broad-based client services, specializing in client satisfaction

• Assisted staff, students, and administrators in technical problems

• Maintained a safe and efficient school environment

• Organized, stocked, and maintained school’s technical equipment inventory

• Assessed workload and managed time accordingly

• Assisted in hardware or software related problems

• Maintained over 500 devices

• Understood and explained why certain problems occurred and how to prevent them and more from occurring

• Setup and implemented a new ticketing system in GSuite using Google Forms and Google Sheets to optimize user assistance ADDITIONAL SKILLS

• Bilingual in English and Gujarati

• Excellent written and verbal communication skills

• Confident, articulate, empathic listener and persuasive speaker

• Diligent, extrovert, patient, approachable, and broad minded

• Capability to work under pressure, dependable, highly-organized, self-motivated, and responsible

Contact this candidate