Customer Service Team Leader
Resume:
Hayley M. White-Plummer
****B Reed Court, Fort Johnson, LA 91459
***************@*****.***
Skills
Been acknowledged as a fast learner and good listener. When given instructions, personally will follow through each order step-by-step. Personally understand the importance of list making and double checking tasks are complete to the fullest. Great communicator as well as can easily get along with others. Team leader, good at taking initiative, good under pressure, and a problem solver.
Experience
MARCH 2022 - JANUARY 2024
Furever Friends Play and Stay, Oahu Hawaii - Pet Trainer/Petcare/Groomer/Customer Service
●Responsible for facilitating temperament assessments for incoming new dogs
●Coordinating dates for customers for their animals drop off and pick up time
●Handling animal grooming such as bath and nails
●Overseeing open play areas with multiple animals
●Provide thorough updates to parents during pick up and drop off
●Uploading daily photos for parents during boarding and/or daycare
●Held a management position while supervising staff to achieve tasks in an efficient manner
NOVEMBER 2019 - MARCH 2022
Marshalls, Oahu Hawaii - Customer Experience Coordinator
●In charge of front operations for the store which include answering phones, making store announcements and organizing retail items.
●Have the responsibility of operating money while checking customers out.
●Handles customer descelation.
●Coordinator of shoe department
●In charge of displaying and processing inventory
●In charge of helping with manager duties
NOVEMBER 2019 - JULY 2020
Petsmart, Oahu Hawaii - Pet Trainer/Cashier
●Greeting and exiting customer entering the store.
●Responsible for handling money, answering phone calls, organizing online orders as well as organizing retail items.
●Assisting new dog owners into giving certain commands to their dogs ranging all different ages.
JANUARY 2019 - NOVEMBER 2019
Veterinary Technician JABSON, Oahu Hawaii - Animal CareTaker (Temp)
●Responsible for the animals within the testing facility.
●Maintained food, water, dead carcassis, and bedding for animals.
●Researchers required care to send emails keeping them updated on the progress of their research.
●In charge of making sure temperature was stable in all rooms before operations.
AUGUST 2016 - AUGUST 2017
Tikis Grill and Bar, Oahu Hawaii - Server Assistant, Host
●Responsible for hosting duties, which include seating guests, answering phone calls, making reservations, greeting guests towards arrival, and making appropriate adjustments to restaurant seating layout.
●In the mornings my duties were to make coffee, bus tables, run food, be in charge of take-out orders, handling money, and controlling our merchandising stores inventory.
MAY 2016 - AUGUST 2016
Ho Lee Fook, Hong Kong SAR - Front End Operations, Servers Assistant
●In charge of front end operations. This includes answering/making phone calls, replying back to emails, making reservations for guests, opening up restaurants in mornings, printing out menus, and creating a floor plan for each night.
●At night I was in charge of seating and exiting guests and running food and drinks to customers.
JULY 2015 - AUGUST 2015
The American Club, Hong Kong SAR - Summer Intern
●In charge of learning the front end and back end of the club's restaurant and cafe.
●In the restaurant, my responsibilities were to take food orders, run food, bus tables as well as seat guests.
●In the cafe my responsibilities were to make coffee and run food.
●Tested on how the back end of kitchens are run.
JULY 2015 - AUGUST 2015
Carbone, Hong Kong SAR - Summer Intern
●Learning the full operation of a restaurant.
●Shadowed somalia, hostess, food runners, cooks, and managers.
●Given the opportunity to do all tasks.
JULY 2014 - AUGUST 2014
Book Buddy, Hong Kong SAR - Summer Intern
●Learning different genres of books.
●Restocking and selling inventory.
●Answering customers' questions.
●Helping move location of store.
Education
AUGUST 2015 - MAY 2016
University of Hawaii Manoa, Oahu Hawaii- Freshman Year
Major - Hospitality Management, School of Travel INdustry Management.
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