Data Entry Customer Service

Gloria D Basio

***** ****** **, *******, ** 832-***-**** ********@*****.***

Professional Profile

Strategic and collaborative professional with a proven ability to foster an engaged and empowering workplace culture. Skilled in building and maintaining strong relationships across diverse teams and stakeholders in fast-paced, dynamic environments. Adept at enhancing collaboration, optimizing team performance, and championing positive, high-performing work environments.

Professional Experience

Event StaƯ (Usher)

Space Cowboys Stadium June 6, 2025 – Present

Assisted in organizing and managing event operations to ensure a smooth guest experience Provided excellent customer service by greeting guests, answering inquiries, and resolving concerns. Supported crowd control and venue safety in coordination with security and operations teams. Helped with event setup, breakdown, and maintaining a clean, welcoming environment Demonstrated professionalism and teamwork in a fast-paced, high-volume setting

Expert Services Project Coordinator

Primary Services / Sunnova Solar October 2024 – March 2025 Managed data entry, reporting, and documentation tracking to improve operational efficiency Increased team productivity through clear communication and consistent progress updates Streamlined workflows by implementing organized documentation systems and maintaining accurate records. Coordinated materials and resources to ensure smooth execution of daily tasks Permit Coordinator

Angel AAA Electric, LLC June 2022 – March 2023

Provided courteous, professional customer support, addressing inquiries and enhancing satisfaction Resolved customer issues efficiently and escalated complex concerns to supervisors Handled high call volumes with minimal wait times, maintaining prompt and effective service Maintained and updated accurate customer records for smooth service delivery Conducted municipal archive research upon request, supporting public and private information needs. Performed data entry and document management to ensure organized, accessible records Permit Coordinator

Lonestar Solar August 2021 – June 2022

Delivered exceptional customer service through effective communication and problem-solving Addressed and resolved customer concerns, escalating when necessary. Handled inbound calls efficiently, reducing hold times and improving service flow. Maintained up-to-date account information and documentation. Developed proactive strategies to boost customer satisfaction Supported operations through routine data entry and document organization Insurance Sales Agent

Amtex Auto Insurance June 2020 – July 2021

AAIGOT Insurance June 2019 – May 2020

Delivered tailored insurance quotes and proposals to meet individual client needs Utilized consultative selling to promote auto, home, and personal insurance products Built strong client relationships through strategic consultations and expert policy guidance Finalized policy sales by collecting premiums and securing required documentation Maintained accurate records for client support and service continuity Insurance Sales Agent

Crestar Investment Corp September 2009 – June 2019 Created customized insurance plans for individuals and affinity groups Established long-term client relationships through trust and solution-oriented consultations Educated clients on policy options, ensuring informed decisions Managed a large client base while meeting performance and sales goals Mentored team members, driving performance through collaboration and coaching Handled client issues with professionalism and efficiency, ensuring satisfaction Education & Certifications

General Educational Development (GED), expected May 2025 Licensed Laser Hair Removal Technician, Avante Laser Training Institute, May 2021 Public Notary, certified since May 2010

Skills & Abilities

Bilingual – English & Spanish (fluent in reading and writing) Senior leadership support

Retail sales and customer service

Poised under pressure

Customer complaint management

Professional phone etiquette

Client relationship management

Team collaboration and coaching

Workflow optimization and report creation

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